Reporting to the Surety Division President, this position will serve to establish the Surety Claims department and provide oversight, management, and handling of all Surety Claims. Key Accountabilities/Deliverables: Ensure compliance with established claim handling principles regarding coverage, investigation, liability, damages, evaluation, resolution, and recovery. Establish reserves pursuant to established reserving protocols and reserve authority procedures. Achieve established subrogation/recovery goals. Responsible for coaching, developing, and motivating direct reports. Responsibilities include but are not limited to: recruitment and selection; employee appraisals and proactively addressing employee grievance and performance issues. It is important that these duties are carried out in accordance with Company policies and practices and in conjunction with HR. Act as claims contact for reinsurance placements. Adhere to company’s Panel Counsel Program and Litigation Guidelines Engage in rigorous ALAE control and management, by competently selecting, instructing and managing outside counsel, consultants, and 3rd party vendors, as appropriate. Provide claims underwriting support to underwriters as requested. Attend mediation, settlement conferences, and trials when required. Comply with Team and Individual Service Levels and Key Performance Indicator (“KPI”) metrics set by Division President. Undertake general office administrative duties as and when required. Proactively expand and maintain awareness of market, industry. In addition to the above key responsibilities, you may be required to undertake other duties from time to time as the Company may reasonably require. Technical Knowledge and Understanding: Possess a comprehensive understanding and knowledge of all aspects of the surety industry. Possess a comprehensive understanding and knowledge of state and federal laws (including legislation) applicable to Surety claims. Possess an in-depth understanding of all forms of bond language/coverage applicable to the surety lines of business. Computer skills – good working knowledge of MS Office, Excel Previously utilized an electronic claim system.
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Job Type
Full-time
Career Level
Manager