AVP & Senior Director Donor Services

Versiti•Dayton, OH

2d•Hybrid

About The Position

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary The Senior Director, Donor Services and Area Vice President will be responsible for the operational oversight for blood collections in their respective geographical footprint. This individual will have direct responsibility for donor services, mobile recruitment, and the local execution of field marketing. In addition, this role influences scheduling, planning, and other channels of donor recruitment.

Requirements

Bachelor's Degree Business Administration required
4-6 years Customer-facing experience including sales, marketing, and/or customer service required
4-6 years Team leadership experience required
Proven resource management skills to include human, financial, facilities, and technology required
Demonstrated team leadership skills to include team building, crisis management, problem solving, and project management required
Demonstrated ability to successfully formulate and implement business plans required
Strong collaborative leadership style to align and realize synergies across service lines required
Excellent oral and written communication skills required
Ability to use data and trends to interpret business, form decisions, change direction, and manage operations required
Demonstrated personal computer skills and knowledge or ability to learn software programs related to blood banking industry required

Nice To Haves

1-3 years Operations experience preferred
1-3 years Healthcare experience preferred
Familiarity with respective geographical footprint to build networks and grow collections opportunities preferred
Ability to travel up to 50% of the time to local facilities and other Versiti locations across WI, IL, IN, MI, and OH required

Responsibilities

Meets hospital demand by achieving RBC and platelet collection targets in respective geographical footprint
Achieves operational alignment (e.g., shared goals, aligned territories, schedules) among all local collections stakeholders
Obtains operational excellence in collections including staffing %, DaSH, NPS, QNS, deferrals, PA, bookings, and assigned WIGs
Responsible for local P&L related to collections (CPU, tailored promotions, staffing efficiencies, etc.)
Charged with the engagement, leadership, and retention of donor services team members, account representatives, and local leaders
Accountable for leading community engagement efforts that result in new drive sponsors, corporate partners, and brand equity within the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures