AVP, Project Manager

Cross River • Fort Lee, NJ

2d • $100,000 - $140,000 • Hybrid

About The Position

Cross River builds the infrastructure behind the world’s innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe. Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

Cross River Bank is seeking a highly organized, customer-focused AVP, Project Manager to join the Strategic Partnerships organization within the Central Support team. In this role, you will help drive cross-functional initiatives, support key operational workflows, and serve as a central coordination point across business, operations, risk, compliance, legal, credit, technology, and partner-facing teams.
You'll work closely with relationship managers, product teams, operations, and risk partners to move projects from intake through implementation, track open items, manage stakeholder accountability, and help improve how the team executes at scale. The right person is comfortable project managing complex initiatives, jumping into operational support when needed, and identifying opportunities to solve problems through clearer process design, automation and AI-enabled tools.

Requirements

• 5+ years of experience in project management, program management, business operations, consulting, or related roles.
• Experience managing cross-functional initiatives in a banking, fintech, payments, lending, technology, or regulated environment.
• Strong organizational skills with the ability to manage competing priorities, deadlines, and stakeholder expectations.
• Hands-on experience creating project plans, status updates, trackers, meeting agendas, action logs, and process documentation.
• Comfort working with operational workflows and stepping into business support activities as needed.
• Excellent communication skills with the ability to engage both business and control-function audiences.
• Proficiency with Microsoft Office, Teams, SharePoint, and related workplace productivity tools.

Nice To Haves

• Bachelor’s degree in business, Finance, Operations, Information Systems, Project Management, or related field.
• PMP, CAPM, Agile, Scrum, Lean, Six Sigma, or equivalent certification.
• Experience with Jira, Confluence, ServiceNow, Monday.com, Archer, Dynamics, or similar platforms.
• Experience implementing workflow automation, low-code/no-code solutions, dashboards, or process optimization initiatives.
• Familiarity with Microsoft Copilot, AI-enabled productivity tools, or automation platforms.
• Experience supporting governance, risk, compliance, onboarding, partner oversight, or operational excellence programs.

Responsibilities

• Lead cross-functional projects from intake through implementation, launch readiness, and post-launch support.
• Develop and maintain project plans, milestones, risk logs, issue trackers, decision logs, and executive-ready status updates.
• Coordinate stakeholders across Strategic Partnerships, Operations, Compliance, BSA/AML, Credit, Legal, Technology, and Product.
• Drive accountability for open items, dependencies, and deliverables while escalating blockers in a timely and thoughtful manner.
• Serve as a backup resource for critical Central Support operational processes, including request intake, change management oversight tracking, and account opening.
• Monitor SLA adherence, open requests, and coordinate stakeholder follow-ups to help ensure timely completion of reviews and approvals.
• Create and maintain process documentation, procedures, templates, and playbooks that improve consistency and scalability.
• Identify opportunities to reduce manual effort through automation, workflow tools, dashboards, templates, and AI-enabled solutions.
• Partner with business and technology teams to streamline intake, tracking, reporting, and recurring operational processes.
• Support responsible adoption of AI-assisted workflows while maintaining appropriate controls, confidentiality, and governance expectations.

Benefits

• Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree