AVP, Practice Development Manager Dental – Metro (Baltimore)

Synchrony

18d•Onsite

About The Position

The Metro Practice Development Manager is responsible for conducting in-person visits and promoting the benefits of CareCredit to high-value healthcare providers across the Dental industry. The goal is to drive product adoption and engagement, ultimately supporting healthcare providers while achieving or exceeding credit utilization metrics within their assigned territory Baltimore, Maryland and the surrounding suburbs. Essential Responsibilities: Build strong working relationships to effectively understand and address opportunities for growing sales within an assigned territory Baltimore, Maryland and the surrounding suburbs. The Metro PDM owns a defined book of mid-to-large practices; prioritize accounts, set practice-level strategies, and select programs/cadence to meet goals Proactively identify and evaluate new business opportunities, enrolling new providers and managing the existing provider book, looking for ways to grow and scale both existing and new provider enrollments. Develop long term client relationships with physician offices, assist them to identify and capitalize on growth opportunities while satisfying customer needs and sales requirements of CareCredit Engage, in-person (and on occasion virtually), with office staff and doctors/owners to ensure clear understanding of the CareCredit program and successfully implement action plans for increased usage of the CareCredit suite of financial products Drive engagement in scheduled, outcome-driven meetings Lead sales strategy and manage budget for assigned territory as part of a broader regional team Utilize identified sales strategies - including prioritization, during provider visits and calls to achieve results; document all activity in Salesforce Develop profound knowledge in the Dental industry. to better understand and support providers with their specific needs Maintain knowledge and understanding of all Synchrony/Health & Wellness products, offerings, technology partnerships, current rates, and compliance requirements to support the usage within industry and region Meet/exceed additional performance measurements and KPI expectations based on provider visit reaction, territory management, industry segmentation, and visit goals Set business goals to both forecast and meet sales and credit application performance required for assigned territory Assist with the commercialization of provider Point of Sale (POS) initiatives and products within assigned territory Partner with industry account/product representatives, key opinion leaders and technology experts to effectively drive adoption and utilization Safely and securely manage company car and digital assets (laptop, tablet, cell phone) Perform other duties, special projects, and attend industry/association trade shows as assigned Coordinate with the Enrollment team to ensure a smooth post-sale handoff and first-use activation

Requirements

A minimum of 3 years sales experience including 1+ years of Consultative Sales experience
Ability to travel daily up to 80% field with 50% overnight travel. Travel may include attendance for industry/association trade shows as needed, including weekends.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Ideal candidate will reside within the Baltimore, MD area.
BA or BS degree or equivalent experience.
Advanced computer skills including Microsoft Word, Microsoft Excel, MS PowerPoint, MS Outlook
Outside sales experience, Field Sales and Virtual/tele-sales experience
Skilled in virtual engagement, data-driven selling - supported by CRM insights
Business travel & expense budgeting knowledge
Sales experience in the Dental industry.
Solution-oriented, consultive, value-based selling experience
Medical sales / marketing experience
Executive sales, account management, and assigned-territory routing experience
Ability to drive field-based growth with strong territory ownership
Experience using a CRM tool such as Salesforce
Private label credit card and marketing experience
Strong finance business/industry acumen, fluency in patient financing
Knowledge of customer financial drivers/needs
Openness to coaching and ability to learn quickly
Customer focused mind set with ability to respond quickly to customer needs
Exceptional interpersonal communication skills (written, oral, non-verbal)

Responsibilities

Build strong working relationships to effectively understand and address opportunities for growing sales within an assigned territory Baltimore, Maryland and the surrounding suburbs.
The Metro PDM owns a defined book of mid-to-large practices; prioritize accounts, set practice-level strategies, and select programs/cadence to meet goals
Proactively identify and evaluate new business opportunities, enrolling new providers and managing the existing provider book, looking for ways to grow and scale both existing and new provider enrollments.
Develop long term client relationships with physician offices, assist them to identify and capitalize on growth opportunities while satisfying customer needs and sales requirements of CareCredit
Engage, in-person (and on occasion virtually), with office staff and doctors/owners to ensure clear understanding of the CareCredit program and successfully implement action plans for increased usage of the CareCredit suite of financial products
Drive engagement in scheduled, outcome-driven meetings
Lead sales strategy and manage budget for assigned territory as part of a broader regional team
Utilize identified sales strategies - including prioritization, during provider visits and calls to achieve results; document all activity in Salesforce
Develop profound knowledge in the Dental industry. to better understand and support providers with their specific needs
Maintain knowledge and understanding of all Synchrony/Health & Wellness products, offerings, technology partnerships, current rates, and compliance requirements to support the usage within industry and region
Meet/exceed additional performance measurements and KPI expectations based on provider visit reaction, territory management, industry segmentation, and visit goals
Set business goals to both forecast and meet sales and credit application performance required for assigned territory
Assist with the commercialization of provider Point of Sale (POS) initiatives and products within assigned territory
Partner with industry account/product representatives, key opinion leaders and technology experts to effectively drive adoption and utilization
Safely and securely manage company car and digital assets (laptop, tablet, cell phone)
Perform other duties, special projects, and attend industry/association trade shows as assigned
Coordinate with the Enrollment team to ensure a smooth post-sale handoff and first-use activation