Dental Practice Manager

The Smilist•Rockville Centre, NY

6d•$70,000 - $80,000

About The Position

We are seeking a dynamic and experienced practice manager for our Rockville Centre Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.

Requirements

3+ years of management experience in a dental setting
Strong ability to lead, coach, and motivate a team to achieve success
Exceptional patient care and customer service skills
Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
Ability to adapt, multitask, and step into various roles as needed to support the team
A proactive and solution-oriented mindset with the ability to navigate challenges effectively
A motivated professional looking for long-term growth within an expanding company

Nice To Haves

Prior experience with Dentrix is strongly preferred

Responsibilities

Manage and coordinate all aspects of the dental office’s daily activities, including patient scheduling, appointment management, and patient flow.
Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.
Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
Monitor performance, provide feedback, and conduct performance reviews for all team members.
Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.
Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.
Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.
Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice’s online presence, social media, and local advertising.
Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.