AVP, Payroll Operations Manager

Chubb•Readington Township, NJ

13h•$120,000 - $140,000•Hybrid

About The Position

The AVP, Payroll Operations Manager leads the payroll team, ensuring the accurate and timely processing of biweekly payroll. This role is responsible for managing complex payroll operations, overseeing compliance and special projects. The ideal candidate will sit in our Whitehouse Station, NJ or Philadelphia, PA offices.

Requirements

Experience managing complex payroll operations.
Experience overseeing compliance and special projects.
Experience leading, coaching, and developing a team.
Experience with payroll confirmations, batch balancing, and issue resolution.
Experience with post-payroll activities including gross/net pay balancing, direct deposit funding, check distribution, remittances, and report delivery.
Experience with garnishment administration.
Experience managing payroll-related functions of a time reporting system.
Experience with general ledger interactions, including payroll expense and headcount files.
Experience responding to finance inquiries and resolving suspense account items.
Experience supervising a portal and payroll mailbox, triaging inquiries, and resolving complex issues.
Experience developing and maintaining advanced Excel workbooks for process automation.
Experience creating and maintaining procedure documentation.
Experience leading and participating in special projects.
Experience creating, generating, and analyzing payroll reports.
Experience ensuring high levels of customer satisfaction.
Subject matter expertise in a Global View payroll system.

Responsibilities

Oversee all aspects of biweekly payroll processing, including earnings, deductions, file uploads, new hires, terminations, status changes, time reporting, employment data, and direct deposit updates. Handle the most complex transactions and resolve payroll issues.
Lead, coach, and develop the payroll processing team, providing daily guidance and supporting professional growth.
Ensure payroll confirmations are completed accurately and in compliance with internal audit and departmental guidelines, including batch balancing and issue resolution during pre-confirm audits.
Manage post-payroll activities such as gross/net pay balancing, direct deposit funding, check distribution, remittances, and report delivery, ensuring compliance with established procedures.
Oversee all aspects of garnishment administration, ensuring operational accuracy and compliance.
Manage payroll-related functions of the time reporting system.
Serve as the main contact for general ledger interactions, including scheduling and sending payroll expense and headcount files, troubleshooting, and resolving issues for accurate financial reporting. Respond to finance inquiries and resolve suspense account items.
Supervise the Chubb portal and payroll mailbox, triage inquiries, resolve complex issues, identify trends for cross-training, implement corrective actions, and manage escalations to ensure high-quality customer service.
Develop and maintain advanced Excel workbooks to automate payroll processes and improve efficiency and accuracy.
Create and maintain procedure documentation to standardize payroll processes for the team.
Lead and participate in recurring and ad-hoc special projects impacting payroll operations.
Create, generate and analyze scheduled and ad-hoc payroll reports.
Ensure high levels of customer satisfaction by delivering excellent service and holding the team accountable.
Serve as the subject matter expert for the Global View payroll system, supporting both regular and off-cycle payroll operations, reporting needs, system enhancements, testing, and issue resolution.