AVP of Operations - Commercial Lines
About The Position
The AVP of Operations - Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. The role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. It drives workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, while advising producers, account teams, and operational leaders on delivering strong client service and maximizing shareholder value. The role also supports M&A integration, operational transformation, and the evolution of the agency’s Commercial P&C operating model. The position is posted as remote, subject to the company’s remote-work policy. Individuals residing within 50 miles of a branch location may be required to work onsite in a hybrid capacity when business needs require it. Remote employees must have a dedicated, distraction-free workspace; remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.
Requirements
- Active Property & Casualty license.
- 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
- Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
- Demonstrated experience with workflow standardization, operational excellence, and continuous-improvement initiatives.
- Experience conducting root-cause analysis and implementing sustainable process improvements.
- Strong workforce-planning, capacity-modeling, and resource-management experience.
- Experience supporting mergers, acquisitions, and operational integration initiatives.
- Excellent communication, stakeholder-management, and change-leadership skills.
- Proven ability to influence leaders and drive results in a highly matrixed organization.
- Strong analytical, strategic-thinking, and problem-solving capabilities.
Nice To Haves
- CPCU and/or CIC designation strongly preferred.
- Applied EPIC experience strongly preferred.
Responsibilities
- Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
- Identify operational challenges and implement scalable solutions to improve efficiency, quality, consistency, and client outcomes.
- Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
- Lead process-improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
- Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
- Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.
- Partner with operational and Managed Services teams to ensure efficient resource utilization and alignment with organizational goals.
- Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices.
- Support mergers and acquisitions through operational assessments, integration planning, workflow alignment, and process standardization.
- Build partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives.
- Promote effective use of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency.
- Use operational metrics, service measurements, and business intelligence to assess organizational effectiveness and identify opportunities for improvement.
- Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices.
- Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development.
- Demonstrate integrity, leadership, accountability, and professionalism in all interactions.
Benefits
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacations, and sick time.
- 401(k) with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
