AVP, New Business & Advisory - Annuity

Nationwide•Grandview Heights, OH

6d•$154,000 - $290,000•Onsite

About The Position

This role oversees Nationwide Financials' operations strategy and processes for Annuity New Business and Advisory business, ensuring outstanding service for internal and external sales partners, firms, third-party administrators, Financial professionals, and customers across all Annuity distribution channels. The position also leads the Policy Disbursements team for both Life and Annuity Business, serves as the Regulation 60 Subject Matter expert, and leads Life Suitability. Responsibilities include developing strategic solutions for underwriting and new business, processes for annuity financial controls and regulatory compliance, and end-to-end service strategy for Advisory business.

Requirements

Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred.
FINRA Series 6 and 26 licenses required.
10 years of financial services experiences in a customer service, quality control or operations environment.
Broad experience and understanding of managing Annuity new Business processes.
Extensive leadership experience.
Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, compliance, post issue, regulations and guidelines.
Effective team leadership and management skills.
Strong verbal and written communication skills.
Ability to present to external audiences and Sr. Leaders.
Ability to make decisions and build consensus with peers.
Proven ability to lead through change and drive effective teams.

Nice To Haves

MBA preferred.

Responsibilities

Develops, leads and implements effective new business strategy for all distribution channels and administrative strategy for Advisory channel consistent with Nationwide Financial business strategies and standards for the annuity business.
Accountable for developing long-term, industry-leading strategy to support the business unit goals.
Analyzes the external environment and competitors to competitively position Nationwide.
Oversees and leads team working to create an aspirational future experience vision for Nationwide's annuity business operations.
Serves as the relationship manager for Sales Distribution Networks, internal business partners.
Establishes and maintains effective working relationships with all sales distribution channels and internal business partners.
Leads team accountable for developing and implementing industry leading business processes for the acquisition of annuities that are cost effective, optimize technology and foster continuous improvement.
Develops and implements industry leading processes for all service components of the Advisory business.
Monitors key operations performance metrics and adjust practices, as needed, to help ensure annuity business risk metrics are successfully achieved and consistent with risk targets established for overall annuity business.
Serves as SME amongst ALO leadership team as it relates to metrics, KPIs and historical practices.
Oversees operations to ensure achievement of service level objectives and quality standards.
Oversees team who responds to the highest level of technical and most sophisticated or critical service issues and calls from sales partners, firms, Financial Professionals and customers.
Oversees call team and client relationship activities to ensure outstanding service for Advisory.
Oversees all aspects of implementing enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner.
Mentors, educates and trains others on partnering with appropriate teams or individuals for the coordination of responses to audits.
Serves as top level advisor for leaders, peers and team members on regulatory matters.
Provides expertise related to responses to regulatory agency reports and findings and works closely with Corporate Compliance to resolve any issues.
Oversees a Journey Experience Team including providing executive level sponsorship and must effectively navigate the overall team ensuring the experience team works effectively across ALO and broader Annuity and enterprise.
Serves as key stakeholder in overall success of Annuity modernization including ensuring operations point of view is captured and represented and that proper execution and change can be lead throughout organization.
Represents Nationwide as industry expert in suitability cases including testifying / representation and speaking on behalf of Nationwide.
Collaborates and partners with product and actuarial leadership to ensure adequate large case requirements and execution.
Accountable for policy distribution team for both Life and Annuity.
Serves as registered Reg 60 Officer for Nationwide Financial serving as the sole contact for market conduct, procedures and filing questions / reviews.
Accountable for expense management/budget oversight.
Sponsors development of solutions to streamline process and reduce operating expenses.
Stays current on industry best practices and represents Nationwide on both internal and external committees.
May perform other responsibilities as assigned.