AVP, Mortgage Market Manager

Dupaco•Cedar Rapids, IA

About The Position

Are you a passionate leader with a talent for developing high-performing teams and delivering exceptional lending experiences? As our AVP, Mortgage Market Manager, you will lead a regional mortgage lending team, empowering Mortgage Lending Consultants and Representatives through coaching, mentorship, and strategic guidance. This role offers the opportunity to drive operational improvements, ensure compliance with lending regulations, and make a meaningful impact by helping members achieve their homeownership goals through a seamless and personalized mortgage experience. #DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8 Dupaco Values: Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

Requirements

Leadership skills for developing high-performing teams.
Experience in delivering exceptional lending experiences.
Ability to coach, mentor, and provide strategic guidance.
Skills in driving operational improvements.
Knowledge of compliance with lending regulations.
Expertise in mortgage lending regulations, policies, procedures, risk mitigation practices, and operational controls.
Experience in developing, monitoring, and recommending updates to policies and procedures.
Experience in evaluating market trends and developing strategies for mortgage growth, operational effectiveness, and member experience.
Experience in leading or participating in strategic and operational initiatives.
Ability to train new employees on product knowledge, lending procedures, regulations, and cross-selling skills.
Ability to research, understand, and implement member preferences related to Mortgage Lending.
Ability to maintain regular contact with members and external parties (attorneys, realtors, insurance agents).
Ability to ensure compliance with federal and state laws and regulations.
Ability to support mortgage loan growth and monitor market share.
Experience working with vendors for mortgage lending services.
Ability to interview members applying for residential mortgage loans and explain programs and requirements.
Ability to analyze members' financial pictures to determine loan eligibility.
Ability to conduct closings and explain figures and charges.
Proficiency in utilizing technology to improve member experiences and maximize efficiencies.
Ability to recognize member needs and cross-sell credit union services.

Responsibilities

Lead and manage daily departmental operations, aligning with strategic priorities and operational plans.
Provide coaching, mentoring, and performance management to ensure team engagement and effectiveness.
Develop and manage departmental budgets, including training and workforce expenses.
Foster collaborative relationships internally and externally through peer groups, industry organizations, and community involvement.
Monitor and respond to trends and insights from member and employee feedback channels.
Serve as the department subject matter expert for mortgage lending regulations, policies, procedures, risk mitigation practices, and operational controls.
Develop, monitor, and recommend updates to policies and procedures to ensure compliance and operational effectiveness.
Participate in or lead development of departmental strategic plans, goals, and initiatives.
Evaluate market trends and develop strategies to improve mortgage growth, operational effectiveness, and member experience.
Lead or participate in strategic and operational initiatives that improve efficiency, member experience, loan growth, compliance, or technology utilization.
Assist in training new employees on product knowledge, lending procedures and regulations, and cross selling skills.
Responsible for researching, understanding and implementing member preferences related to Mortgage Lending.
Maintain regular contact with members to resolve account problems as well as area attorneys, realtors, insurance agents, and others obtaining information.
Ensure compliance with all federal and state laws and regulations within the Mortgage Lending areas and make recommendations for improving effectiveness of policies and procedures as needed.
Supports mortgage loan growth for the credit union and assists in monitoring market share growth.
Assist in working with vendors that provide services for mortgage lending ensuring it meets vendor due diligence, service level agreements, and member experience.
Interview members applying for residential mortgage loans and explain the various mortgage programs and requirements.
Analyze the members’ financial picture to determine if it meets minimum loan criteria established by the Credit Union.
Conduct closings with buyers, sellers, real estate agents, attorneys and others; and explains figures and charges to appropriate parties.
Utilize technology both to improve member experiences and maximize efficiencies.
Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services.
Perform other duties as assigned.