AVP Middle Office Manager

Voya Financial•Atlanta, GA

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Get to Know the Opportunity We are seeking an AVP Middle Office Manager to lead the trade lifecycle from capture to settlement, ensure accurate and timely trade processing, and foster strong collaboration across Front Office (Fixed Income – Inclusive of Private Credit and Equities), Compliance, Risk, and Accounting. This role is ideal for a forward-thinking team member and strong middle office professional who thrives in a fast-paced, data-driven environment and is passionate about optimizing workflows with AI and automation. Additionally, this individual will be a leader of onshore employees as well as international team members in India.

Requirements

7+ years in securities operations, middle office, or related roles; strong emphasis on trade capture, matching, settlement, and corporate actions.
Deep understanding of equities, fixed income, and complex asset classes; familiarity with private markets a plus.
Demonstrated success in optimizing workflows and implementing automation across trade lifecycle processes.
Proficiency with OMS/TMS systems, trade capture tools, reconciliation platforms, and data analytics. Comfortable with data modeling and reporting.
Solid knowledge of regulatory requirements and control frameworks impacting middle office operations.
Excellent collaboration skills with Front Office, Portfolio Managers, Compliance, Risk, and Accounting.
Bachelor's degree in Finance, Economics, Computer Science, or a related field.
Proven ability to lead, coach, and develop a high-performing team; capable of influencing across functions.
Must be able to work in a high pressure and fast paced environment.
Demonstrated leadership with the ability to create/drive high performance teams.
High capacity to create and influence relationships.

Nice To Haves

CFA/FRM or equivalent professional certification is a plus.
Track record of leveraging AI, RPA, or machine learning to streamline processes and reduce manual intervention.
Strong ability to process complex corporate actions and resolve related issues efficiently.
In-depth understanding of settlement mechanics, custodial relationships, and reconciliation practices.
Proactive, detail-oriented, and able to navigate ambiguity with solid judgment.
Familiarity with SEC/FINRA, MiFID II, and other relevant market regulations.
Ability to manage multiple initiatives, timelines, and stakeholder expectations.

Responsibilities

Lead a team of professionals in Trade Capture, Lifecycle Management & Confirmation – This includes training and developing both current and new employees to drive high performance.
Ensure accurate capture of all trading activity across Equities, Fixed Income, and other complex asset classes, including Private Markets where applicable.
Oversee the end-to-end trade lifecycle: Capture → Pre-matching → Trade Matching → Trade Confirmation → Settlement.
Monitor trade status, identify exceptions, and drive timely resolution with internal and external parties.
Proactively coordinate with Front Office to verify trade details, resolve discrepancies, and optimize trade flow.
Work closely with team leaders from other departments to ensure all pre-trade requirements are met, including but not limited to Counterparty setup, Legal Documentation, System Connectivity (both external and internal), and Risk approval.
Collaborate with client facing teams and setting an example for a “Client First” approach.
Manage daily trade matching to minimize failed trades and optimize settlement efficiency.
Understand and implement various settlement and custodial relationships, including clearing brokers, custodians, sub-custodians, and Prime Brokerage partners.
Ensure settlement instructions are accurate, compliant, and aligned with regulatory and internal policy requirements.
Develop and maintain metrics to track settlement efficiency, fail rates, and exception resolution times.
Provide timely visibility into trade status, risk, and operational issues that could impact performance.
Translate market events and corporate actions into actionable operational steps for the Front Office.
Implement and monitor controls to mitigate operational risk in trade processing and settlement.
Ensure adherence to regulatory requirements, internal policies, and external audits.
Collaborate with Compliance to address surveillance, KYC/AML checks, and trade-related restrictions.
Interface with Accounting to ensure accurate P&L attribution, position reconciliation, and NAV integrity where applicable.
Provide data and commentary for monthly/quarterly close processes, audits, and management reporting.
Manage reconciliation of post-trade events (corporate actions, dividends, interest, tax reclamation processes).
Identify bottlenecks and opportunities to automate routine middle-office tasks (e.g., exception handling, data enrichment, and reconciliation).
Lead or participate in AI/automation projects to improve workflow efficiency, accuracy, and timeliness.
Continuously evaluate and adopt new tools, data standards, and technology solutions to support the middle office.
Process corporate actions accurately (dividends, mergers, splits, reorganizations) and identify issues requiring escalation.
Work with stakeholders to ensure timely and correct dissemination of action items to Front Office and Custodians.
Manage/Maintain a robust process for Governance, Documentation, Standard Operating Procedures (SOPs), and control narratives.
Provide training and coaching to team members; foster a culture of accountability and continuous improvement.
Serve as a liaison across Treasury, Risk, Compliance, and IT to ensure alignment on strategic initiatives.

Benefits

Competitive compensation with performance-driven bonuses.
Comprehensive benefits package (health, dental, vision, retirement plans).
A collaborative, inclusive, and innovation-focused culture.
Opportunities for professional growth, leadership development, and cross-asset exposure.
Access to advanced tools, data, and technology to modernize operations.
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year