AVP, InfoSec Site Reliability Engineer

Synchrony • Costa Mesa, CT

1d • Hybrid

About The Position

The InfoSec SRE is a pivotal role focused on engineering and advancing the maturity of the organization's site reliability framework development, adoption , and integration. This position establishes the foundational framework for Site Reliability Engineering (SRE) design fabrics within InfoSec. Additionally, the role supports management of runbook repositories , observability, and related technologies, acting as a trusted advisor to peers and stakeholders across the organization.

Requirements

• Minimum of 3 years of experience with SRE, DevOps, or Infrastructure engineering
• Strong experience with monitoring and observability platforms ( NewRelic )
• Experience with incident management and on-call systems ( e.g. PagerDuty)
• Familiarity with ITSM platforms, specifically ServiceNow
• Solid understanding of system reliability, performance, and scalability
• Ability and flexibility to travel for business as required
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• Experience working within or alongside InfoSec teams
• Knowledge of security or security-adjacent tools, controls, and compliance frameworks
• Experience implementing SLO’s, SLAs, and error budgeting
• Exposure to chaos engineering practices (specifically, SteadyBit as a tool)
• Strong communication and collaboration skills, specifically documenting
• Systems thinking and problem-solving mindset
• A strong focus on automation and continuous improvement methodologies
• Data-driven decision making
• Ability to operate in ambiguous, greenfield environments
• Understanding of Infrastructure as Code
• Passion for the work and responsibility to the consumer
• Understanding of public cloud platforms and services
• Positive attitude with a strong desire to continuously learn and adapt

Responsibilities

• Design and implement foundational SRE practices (SLIs/SLOs, error budgets, incident management)
• Partner with InfoSec and engineering teams to define reliability standards and operating models
• Establish and drive adoption of SRE principles across teams and provide guidance to onboarding organizations to the framework.
• Design and implement incident response processes and escalation models
• Integrate and optimize alerting and on-call workflows using PagerDuty
• Develop and maintain operational runbooks and playbooks
• Lead or support incident reviews and postmortems with a focus on continuous improvement
• Integrate SRE workflows with enterprise platforms such as ServiceNow
• Automate operational tasks, incident workflows, and reporting
• Improve system resilience through automation and self-healing mechanisms
• Design and execute chaos engineering experiments to validate system resilience
• Identify failure modes and proactively address system weaknesses
• Collaborate with engineering teams to improve fault tolerance and recovery strategies
• Drive adoption of reliability best practices across the organization
• Provide guidance and mentorship on SRE principles
• Perform other duties and/or special projects as assigned

Benefits

• eligible for an annual bonus based on individual and company performance
• option to work from home near one of our Hubs or come into one of our offices
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
• Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED