AVP Home Medical Equipment

Intermountain Health • Salt Lake City, UT

1d • $165,824 - $188,709 • Hybrid

About The Position

The Home Medical Equipment (HME) Operations Leader is responsible for leading and directing highly complex projects and the associated activities to deploy large strategic initiatives into operations that require close integration across multiple functional and divisional areas within the HME Service Line. The position serves as the executive leader of HME and is responsible for overseeing, planning, and executing on the caregiver experience, patient experience, quality, safety, and financial outcomes for the HME service line. The leader reports to the Home Services Vice President and collaborates with the other service line executives, regional leaders and executive sponsors to support successful realization of the program value and quality. This position is responsible for defining and executing program and related project plans to establish priorities, mitigate risks and coordinate program logistics. The position develops and manages program plans that involve stakeholders at all levels of the organization, is responsible for developing processes and models required for program execution, monitors program budgets, and communicates program performance, progress, and outcomes to executive sponsors and executive leadership.

Requirements

• Master's Degree in business, healthcare management, or healthcare related discipline, or equivalent experience
• Education must be obtained through an accredited institution. Degree will be verified.
• Five years of experience working in a healthcare organization in a project or operations leadership role.
• Five years of experience managing large programs, preferably inclusive of a portfolio of projects.
• Experience in a role utilizing advanced skills in word processing, spreadsheet, presentation, database management, and project management tools (e.g., MS Office Suite).
• Experience in a role utilizing consultative, leadership, and strategic planning skills.
• Experience in a role utilizing the application of change management best practices and methodologies.
• Experience managing organizational projects via team leadership and team participation in problem-solving, and improving processes, and how technology can help improve care.
• Experience working in a role requiring knowledge of, and experience with health care regulations.
• Experience in a role requiring leadership, development, or mentoring of others.
• Current driver license, insured and reliable transportation, and an acceptable driving record.

Nice To Haves

• Experience working within an Intermountain Healthcare facility or division.
• Experience in Healthcare IT technologies and applications.
• Strong analytical and reporting skills.

Responsibilities

• Serves as a member of the Home Services Executive Team
• Defines and executes program and project charters, schedules, budgets, and resource plans to meet goals and objectives.
• Assists in making leadership aware of and in comprehending complex program issues. Facilitates solutions.
• Develops plans to assist in organizing and completing work including Implementation of initiatives, communication of key messages, and education of teams.
• Builds and fosters relationships critical to the successful delivery of the programs and associated projects including relationships with Process Managers, Process Owners, Solution Architects, and Technical Leads assigned to the program and projects.
• Serves as the program executive for identifying and selecting high performing individuals who will assist with the achievement of program objectives.
• Develops clear and reasonable goals for projects and programs.
• Drives effective teamwork and develops effective relationships by communicating, collaborating, and partnering with cross-functional teams at various levels of management.
• Identifies and manages program and associated project interdependencies, risks, and mitigation plans.
• Uses resources to identify and obtain appropriate metrics for measuring the value achieved through the program.
• Demonstrates effective oral and written communication with senior leadership and individuals at all levels of the organization.
• Creates professional and complex program documentation and presentations.
• Defines and coordinates regional operational readiness plans (e.g., workflow localization, policy and procedure reviews, operational staffing levels, integration of change, transitions deliverables) and integrated cutover plans (e.g., operational activities, integration with technical activities).
• Oversees the acquisition of all external resources, equipment, software, facilities, etc. procured with the funds allocated for the assigned program and associated projects.
• Uses and assists in developing standards and tools that provide information for governance oversight of the program and projects (e.g., status, budget, risk identification, issue mitigation).
• Leads or collaborates with others to identify internal and external related best practices.
• Serves as a subject matter expert and a resource to others.
• Provides day-to-day direction and mentoring to Project Managers, Project Coordinators, and other resources involved in their programs and projects.
• Mentors staff resources assigned to program by regularly advising, counseling, guiding, and providing feedback with the intent to effectively transfer knowledge to them.
• Removes barriers that reduce productivity and effectiveness and promotes employee and physician engagement.
• Assists in the development of policies, guidelines, and documentation relative to the program.
• Supports continuous improvement of program while collaborating with program stakeholders.
• Demonstrates accountability and follow through on assignments, projects, and tasks.
• Understands and adheres to all human resources policies and procedures and leads and encourages others to do the same.
• Understands and abides by privacy laws (i.e., HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI).
• Understands and adheres to all financial policies and procedures and leads others in doing the same.
• Models commitment to Intermountain's Mission, Vision, and Values and holds staff accountable to established standards and expectations.

Benefits

• Annual Pay for Performance (AP4P) Plan
• 100+ learning options through the PEAK program (undergraduate studies, high school diplomas, professional skills and certificates)
• Up-front tuition coverage paid directly to the academic institution through the PEAK program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager