AVP, Fraud Strategy Lead

Barclays•Wilmington, DE

1d•Onsite

About The Position

Purpose of the role To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. Accountabilities Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud. Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud. Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies. Support teams within the business operations function as needed, including risk management, compliance, and customer care. Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities. Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement. Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join Barclays as an AVP, Fraud Strategy Lead. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will be responsible for owning and executing fraud prevention strategies across assigned products or customer journeys within a financial services environment. You will focus on designing and evolving fraud risk and control frameworks that effectively balance loss prevention with customer experience. You will partner closely with fraud analytics, product, and technology teams to drive data‑driven decisions, respond to emerging fraud trends, and remediate control gaps.

Requirements

Fraud risk assessment and control design within financial services
Data analysis and decision-making using SAS and/or SQL
Experience supporting fraud analytics, rules engines, models, or performance monitoring
Knowledge of regulatory requirements and control governance frameworks

Nice To Haves

Written and verbal communication with executive-level presentation skills
Execution-focused mindset with strong ownership and accountability
Ability to collaborate effectively across analytics, product, and technology teams
Sound judgment and problem-solving skills in fast-paced, risk-driven environments
Risk and controls
Change and transformation
Business acumen
Strategic thinking
Digital and technology
Job-specific technical skills

Responsibilities

Monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.
Execute customer query support, including credit card inquiries, account management, and case resolution related to suspected fraud.
Collaborate with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
Develop and implement fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
Support teams within the business operations function as needed, including risk management, compliance, and customer care.
Identify and implement trends and developments related to regulatory requirements and internal policies for fraud prevention and detection.
Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to identify areas for improvement.
Monitor financial transactions for potential fraudulent and suspicious activities, conduct investigations, and report fraud incidents.
Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness.
Lead a team performing complex tasks, using well-developed professional knowledge and skills.
Set objectives and coach employees, appraise performance, and determine reward outcomes.
Lead collaborative assignments and guide team members through structured assignments.
Identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
Consult on complex issues and provide advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work closely related to other areas, requiring an understanding of how areas coordinate and contribute to organizational objectives.
Collaborate with other areas of work for business-aligned support to stay updated on business activity and strategy.
Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively.
Communicate complex information, including sensitive or difficult-to-communicate content.
Influence or convince stakeholders to achieve outcomes.
Own and execute fraud prevention strategies across assigned products or customer journeys within a financial services environment.
Design and evolve fraud risk and control frameworks that effectively balance loss prevention with customer experience.
Partner closely with fraud analytics, product, and technology teams to drive data-driven decisions, respond to emerging fraud trends, and remediate control gaps.