AVP, Dealer Relationship Manager - Miami FL
About The Position
Santander is a global leader in financial services, evolving into a technology-driven organization focused on customer-centric transformation. This role is an opportunity for driven professionals to grow, learn, and make a difference. As one of the nation's top five auto finance providers, Santander partners with over 14,000 dealerships to offer competitive financing solutions for prime and non-prime customers, aiming to help dealers grow their business and make vehicle ownership more accessible. The Dealer Relationship Manager (DRM) is a front-line sales representative responsible for building and maintaining strong partnerships with auto dealerships in a defined territory. This role drives loan originations, educates dealers on products and policies, and ensures outstanding service.
Requirements
- Bachelor’s degree in Business, Finance, Marketing or equivalent work experience - Required.
- 5+ years of sales experience in auto finance, client relations, account management, relationship management, or automotive retail sales management - Required.
- Proven ability to build strong business relationships and deliver results in a goal-oriented environment.
- Ability to travel daily within assigned territory up to 100% of the time.
- Experience in Microsoft Office products.
- Strong understanding of dealership operations and auto finance products.
- Excellent written and verbal communication, presentation, and negotiation skills.
- Self-starter with strong organizational and territory management abilities.
- Effective problem-solving and time management skills.
- Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Responsibilities
- Establish, develop, and manage strong, trusted relationships with automotive dealerships within the territory.
- Grow loan originations and dealer engagement by promoting the company's auto finance programs.
- Execute sales strategies and support key initiatives as directed by sales management.
- Identify market trends and competitive activities to identify growth opportunities.
- Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
- Maintain contact with dealership personnel through dealer visits to understand business needs, maximize engagement, and ensure satisfaction.
- Perform routine account management tasks and proper contact management for accurate record keeping.
- Partner closely with Credit and Funding teams to deliver superior service and resolve dealer issues quickly.
- Coordinate meetings between Dealer Principals and dealer commercial services partners.
- Communicate dealer performance KPIs with dealership owners and general management staff.
- Provide support to internal partners such as dealer collections, dealer performance, risk, pricing, legal, to resolve outstanding business matters.
- Represent the company at dealer events, trade shows, and industry meetings.
- Ensure compliance with all regulatory and company policies in dealer interactions.
Benefits
- Fair and competitive rewards package
- Benefits designed to support you, your family and your well-being, now and into the future.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
