AVP, Dealer Operations

Co-operators • Guelph, ON

38d • Hybrid

About The Position

Reporting to the VP Operations and Chief Compliance Officer, the AVP Dealer Operations provides leadership to the dealer operations teams for administrative services to advisors (for Mutual Funds). Supporting the strategies of the broad dealer operation to deliver an exceptional advisor and client service experience this role will lead change in a high volume, fast paced, front line service environment. This exciting leadership opportunity requires considerable experience leading a mutual fund dealer operation given the mandate to design and manage effective processes that deliver a consistent, high quality and cost effective, compliant experience for clients and advisors. The leader will have deep expertise in the mutual fund industry, including applicable regulatory framework, industry knowledge, and a strategic mindset.

Requirements

• 10+ years of progressive experience in Financial Services involving mutual funds, ideally at a large dealer
• You have a university degree in Business, Finance or Investment focus
• Experience with technology projects
• Strong communication, organizational skills and proven ability to influence others to obtain desired results
• Proven ability to make sound business decisions, experience developing and successfully executing strategies and plans

Nice To Haves

• Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset, or partners officers and directors course

Responsibilities

• Build the strategic vision for the future of Dealer Operations aligned with organizational distribution strategy including technology projects that can enable back office improvements and efficiencies for the client and advisor experience
• Provide insights on trends and challenges within the Canadian mutual fund industry communicating business unit strategies on CFIS processes to internal stakeholders including advisors, internal partners, and CFIS management and other committees, as applicable
• Identify and implement ways to improve productivity and client service while embracing operational discipline to deliver superior service experience with metrics that ensure sustained delivery on key performance targets
• Build strong, collaborative relationships with key internal business partners involving Advisors, Sales leaders, Compliance, Accounting, Tax, Privacy, as well as external business partners at Aviso, Responsive and other partners
• Inspiring and motivating the Operations team to execute strategic objectives through effective coaching and mentoring, identifying and developing leadership talent, and fostering an innovative, collaborative, diverse, and agile culture.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager