AVP, Consumer Accounts Resolution Team Lead

TBK Bank•Bettendorf, IA

10d

About The Position

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals. Role Summary Are you a natural problem-solver who thrives in challenging situations? TBK Bank is looking for a AVP, Consumer Accounts Resolution Team Lead to guide our team in managing delinquent consumer loan accounts. This role is perfect for someone who can balance empathy with results, build strong relationships, and keep a cool head under pressure while ensuring compliance with all regulations. Day in the Life As the Team Lead, you’ll spend your days guiding a team of skilled professionals, working directly with customers to resolve past-due balances, and helping recover loan assets. You’ll play a key role in shaping strategies, mentoring team members, and ensuring our collections process runs smoothly and effectively.

Requirements

5+ years of consumer collections experience (required)
Excellent communication and negotiation skills
Strong organizational and time management abilities
Ability to work independently and make sound decisions
Comfortable navigating difficult conversations with professionalism and empathy
Proficiency in Outlook, Excel, Word, and PowerPoint
A collaborative, solutions-focused mindset with great attention to detail

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Lead and support the Consumer Accounts Resolution team
Work directly with customers to collect payments and resolve delinquencies
Review collateral and recovery options to determine next steps
Recommend accounts for collection services or charge-off
Use skip-tracing tools to locate debtors and collateral
Maintain accurate and detailed communication logs
Prepare and review delinquency letters and notices
Ensure compliance with bank policies, laws, and regulations
Partner with the Special Assets Group on complex cases when needed
Provide coaching, training, and process improvement recommendations to your team