AVP, Cloud Technical Product Owner

Synchrony • Alpharetta, GA

2d • $115,000 - $200,000 • Hybrid

About The Position

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be! We are seeking a results-driven Technical Product Owner to lead the definition, planning, and delivery of strategic engineering initiatives for our software engineering team. This critical role will partner with cross-functional teams to create innovative solutions that drive business objectives while prioritizing customer needs. The AVP will manage the product lifecycle, prioritize features, and ensure seamless delivery of high-quality engineering products.

Requirements

• Bachelor’s Degree and 6+ years of IT experience , including 4+ years of Technical Product / Project Management experience in the credit card, financial services, or technology industries or, in lieu of a degree, 8+ years of relevant experience.
• Strong technical depth: Comfortable discussing architecture, APIs/integration patterns, cloud/container concepts, observability, and security tradeoffs with engineers.
• Proficiency in Agile methodologies and tools (e.g., Scaled Agile Framework, Scrum, Kanban).
• Proven experience in problem solving and negotiated solutions
• Strong cross-functional leadership and influence: Aligns engineering, architecture, security, operations, and business stakeholders to drive decisions and delivery.
• Excellent communication and facilitation: Clearly translates technical concepts into priorities/status/risks/tradeoffs and effectively leads discussions to resolve conflicts and negotiate scope/timelines.
• Ability and flexibility to travel for business as required

Nice To Haves

• True product mindset: Prioritizes outcomes and customer/consumer impact; can define success metrics and make value-based tradeoffs.
• Excellent backlog craftsmanship: Writes clear, testable user stories with strong acceptance criteria, including non-functional requirements.
• Data- and metrics-driven: Uses KPIs/OKRs to measure value, reliability, adoption, and delivery performance; acts on insights.
• AI-fluent and hands-on: Uses AI tools responsibly (e.g., copilots, AI code review/vulnerability scanning) and is willing to produce/review technical artifacts with proper controls.
• Strong SAFe/Agile execution: Effective in PI/iteration planning, refinement, demos, and dependency management across teams/trains.
• Communication, demos & adoption: Clear, concise communicator who can lead technical product demos (developer forums/CoPs), drive engagement, and accelerate adoption.
• Collaborative influencer: Builds trust across engineering, architecture, security, operations, and business stakeholders without relying on authority.
• Operationally minded: Thinks in terms of production readiness, resiliency, incident learning, and supportability for 24/7 platforms.
• High integrity and control orientation: Consistently embeds governance, security, and compliance expectations into delivery and ways of working.
• Experience with technical solution architecture. Preferred: AWS Certified Solutions Architect – Associate
• Cloud platform knowledge: AWS services including IAM/security (encryption, etc.), networking, data services (e.g., RDS), event streaming, and caching
• DevOps experience: CI/CD pipelines and Infrastructure as Code (Terraform)
• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during the project

Responsibilities

• Define Product Vision & Strategy: Set and communicate clear goals for engineering-based products that align with business needs and customer priorities.
• Own and prioritize the team backlog to maximize value delivered against Engineering Cloud Migration ART objectives, while managing dependencies across other supporting trains.
• Create & Manage Roadmaps: Develop and maintain product roadmaps, prioritize enhancements, and handle dependencies based on business value and user feedback.
• Be hands-on technical and AI-capable: participate in technical discovery, evaluate tradeoffs with engineers, and progressively contribute to technical artifacts using AI-assisted development (e.g., prototypes, scripts, test cases, API examples, automation/doc updates) with proper review and controls.
• Oversee Development: Work closely with Agile teams to refine backlogs and ensure high-quality user stories and acceptance criteria that include non-functional requirements (availability, performance, security, operability, resiliency) appropriate for 24/7 enterprise platforms.
• Monitor & Improve: Track product performance via metrics, gather customer feedback, and continuously identify improvement opportunities.
• Facilitate Delivery: Ensure timely, high-quality product launches and adoption while removing obstacles and managing risks.
• Support Governance: Ensure compliance with corporate policies throughout product implementation.
• Drive stakeholder alignment & communication: Partner with stakeholders to gather requirements, share updates, and ensure alignment with product goals; deliver clear reports on progress, challenges, and opportunities to senior leadership and stakeholders.
• Collaborate Across Teams: Work with technology teams, journey managers, Agile planning tools (e.g., Jira), technology leaders, and vendors to ensure value delivery.
• Perform other duties and/or special projects as assigned

Benefits

• eligible for an annual bonus based on individual and company performance.
• option to work from home near one of our Hubs or come into one of our offices.
• inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
• community and passion intersect to offer a safe space to learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager