AVP, Client Service

NFP Corp•Fulton, MD

1d•$80,000 - $110,000

About The Position

The Client Service, AVP is an advanced client service professional supporting advisor teams and clients through complex account operations, onboarding, and ongoing maintenance. The role requires expert technical knowledge, excellent client communication, and the ability to independently resolve complex issues while ensuring accurate and timely custodial work. The AVP owns client relationships and serves as a subject matter expert for the team. The position leads complex account onboarding and maintenance, asset movement, retirement rollovers, and related client communications. It also contributes to operational improvements, team training and mentorship, technology adoption, and the development of best practices. The role offers growth opportunities into management.

Requirements

Bachelor's degree or related experience; a degree in finance, economics, or a related field is preferred.
At least 5 years of financial services experience, with demonstrated quality control and process proficiency.
Strong computer skills, including proficiency with Microsoft Office Suite.
Advanced expertise with CRM systems and custodial platforms.
Knowledge of the RIA business model and service delivery.
Excellent organizational and time-management skills.
Strong verbal and written communication, professionalism, client orientation, and relationship-development skills.
Ability to resolve complex issues professionally and effectively, and to make independent decisions.
Ability to manage multiple complex tasks accurately and meet deadlines.
Commitment to professional growth and leadership development.

Nice To Haves

A degree in finance, economics, or a related field.

Responsibilities

Own end-to-end onboarding for complex clients, including preparing advisory agreements and custodial account agreements.
Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and complex maintenance.
Handle asset movement requests from initiation to completion, including checks, wires, ACH, journals, and complex transactions.
Process retirement account rollovers, reconcile transferred assets, and complete annuity rollovers using independent judgment.
Facilitate separately managed account and subdocument processing, including client profile sheets and private investment subscription documents.
Coordinate offboarding notifications and manage returned mail and abandoned property accounts.
Communicate proactively with clients and advisor teams about account matters, anticipate needs, and deliver solutions.
Ensure custodian work is accurate and timely, and independently resolve complex client issues.
Maintain current knowledge of custodial bulletins, procedures, industry developments, and applicable financial regulations.
Protect client privacy and security, maintain compliance logs and supporting documentation, and demonstrate advanced expertise in company systems.
Lead process optimization and improvement initiatives, develop best practices, and document and improve templates, policies, procedures, and materials.
Lead client meetings within areas of expertise.
Train and mentor Client Service Associates and Senior Client Service Associates.
Provide support to Advisor Associates, Lead Advisors, and Service Advisors.
Champion adoption of new technology solutions and contribute to office culture, morale, and collaboration.
Serve as the team's subject matter expert on complex operational matters.