AVP, Client Service

NFP Corp•Potomac, MD

6d•$80,000 - $110,000•Onsite

About The Position

The Client Service, AVP serves as an advanced client service professional supporting advisor teams and clients through complex account operations, onboarding, and ongoing maintenance. This role requires expert-level technical knowledge, excellent client communication skills, and the ability to independently resolve complex issues while ensuring accuracy and timeliness across all custodial work. The Client Service, AVP takes full ownership of client relationships and serves as a subject matter expert for the team.

Requirements

Bachelor's degree, or related experience, preferably in finance, economics, or related field
5+ years of experience in financial services with proven quality control and process proficiency
Strong computer skills including proficiency with Microsoft Office Suite
Advanced expertise with CRM systems and custodial platforms required
Knowledge of RIA business model and service delivery
Excellent organizational and time management skills
Commitment to professional growth and leadership development

Responsibilities

Own end-to-end account onboarding for complex clients, including preparation of Advisory Agreements and custodial account agreements
Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and complex account maintenance
Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals, and complex transactions
Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion with independent judgment
Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
Provide proactive communication with clients and advisor teams throughout all account-related matters, anticipating needs and delivering solutions
Assure accuracy and timeliness of all custodian work
Independently resolve complex client issues without escalation
Maintain expert-level technical knowledge in operational matters
Stay current with custodial bulletins, procedures, and industry developments
Understand and comply with all financial regulations
Maintain high diligence in client privacy and security
Demonstrate advanced expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
Maintain required logs and supporting documentation for compliance-related purposes
Lead process optimization initiatives to improve operational efficiency
Lead client meetings within areas of expertise
Provide training and mentorship to Client Service Associates and Senior Client Service Associates
Provide additive support to Advisor Associates, Lead Advisors, and Service Advisors
Lead process improvement initiatives and develop best practices
Proactively document, develop and improve standard templates, policies, procedures, and materials
Champion adoption of new technology solutions
Contribute positively to office culture, morale, and team collaboration
Serve as subject matter expert for the team on complex operational matters