AVP, Claims Property - Commercial, Excess & Surplus/Specialty

Nationwide Mutual Insurance•Scottsdale, AZ

2d•Remote

About The Position

This role is for an AVP, Claims Property within Nationwide's Property and Casualty team. The company is a Fortune 100 company with nearly $70 billion in annual sales, focused on protecting what matters most to customers and innovating processes. The position is open to remote work in the United States. The AVP will drive the Property Claim strategy, focusing on Commercial, Excess and Surplus/Specialty Lines insurance. This involves collaborating with leaders across business lines to achieve financial goals, set strategic vision, and build industry expertise. The role is responsible for implementing and managing claims operations for a large Property Claims segment, developing and implementing claims field policies, programs, standards, adjusting processes, and vendor relations. Success will be measured by achieving objectives related to good faith claims handling, customer satisfaction, quality, productivity, setting adequate reserves, and providing technical training.

Requirements

Undergraduate degree (BS/BA) required.
Ten or more years’ experience in claims operation, including at least five years in leadership capacity preferred.
Property Claims of Commercial and Excess, Surplus and Specialty experience preferred.
Strong decision-making skills -ability to recognize, analyze, and improve claims performance such as loss control, ALAE/LAE and customer satisfaction.
Strategic agility, results orientation, customer focus, effective team building, decision making quality, organizational agility and business acumen.
Ability to lead, motivate and manage diverse teams in a changing environment.
Proven ability to communicate concisely with individuals and groups.
Ability to facilitate resolution of competing interests.
Demonstrated knowledge of Commercial, E&S and Specialty Claims, distribution channels, Unfair Claims Handling Regulations.
Ability to analyze and apply current/future business and economic trends to strategic decision making.
Highly collaborative with value chain partners across business units.
Regularly and consistently demonstrates Nationwide Values.

Nice To Haves

MBA or other post graduate degree is strongly preferred.
Leadership/management classes and/or insurance technical classes preferred.
Experience in LEAN Management desirable.

Responsibilities

Lead strategic direction of a Property Claim Department to ensure alignment with the organization’s goals and objectives.
Accountable for overall Commercial, E&S and Specialty Property Performance, growth and profitability.
Oversees the Leadership Team’s execution in delivering exceptional quality, customer service, Associate engagement, expense management, proactive and effective performance management, salary planning and administration, training, talent selection and development and improved workflows.
Identifies, analyzes, and improves upon execution opportunities through the operation.
Represent the organization in external forums and events, such as industry associations, conferences, and media.
Ensures an environment for cross-claims communication by driving the importance of alignment through the Claim Directors to the Team/Associate level.
Resolves claim handling issues that involve multiple specialties.
Develops and implements claim initiatives and coordinates cross-functional linkage at geographic levels.
Responsible for driving Field Claims and Technical excellence for specialty across geographies.
Develops strategy and implements performance improvement initiatives.
Builds and enhances relationships with Agents, Brokers, Planning Units, Actuaries and Finance.
Promotes the technical claim handling and program management for several separate and distinct Underwriting organizations which includes regular strategy/trend meetings with Underwriting, Product, Actuarial and Finance Officers and Directors.
Develops and implements operational strategies to solve problems related to the customer's business and for service/products.
Provides claims related services and support across the Commercial, E&S and Specialty business units for Property: Fast Track, Nat Cat, Core, Large Loss, General Adjusting and Forensic Accounting.
Reviews, advises and provides settlement guidance on extra contractual exposures for the Property Claim E&S/Specialty verticals.
Accountable to hire, develop and recognize talent to maintain a high-performance culture and team, fostering collaboration, innovation, and continuous improvement.
May perform other responsibilities as assigned.