AVP, Central Operations Services

Arch Capital Group • Home Base, PA

1d

About The Position

The Assistant Vice President, Central Operations is responsible for managing a portfolio of Operations Centers located in US branch offices and the Philippines. This position utilizes their expertise to drive LEAN principles and methodology to assess current state and continuously improve processes and procedures in close collaboration with various internal stakeholders. The AVP works independently under guidance from the VP to provide subject matter expertise in establishing and maintaining an Operational Center of Excellence.

Requirements

• Expertise to drive LEAN principles and methodology to assess current state and continuously improve processes and procedures
• Provide subject matter expertise in establishing and maintaining an Operational Center of Excellence
• Manage assigned Central Operations teams with focus on production levels, service level agreements, quality, and cost
• Grow the efficiency of existing organizational processes and procedures through continuous improvement and implementation of technology solutions
• Ensures Service Level Agreements are measured and met throughout delivery team
• Actively pursue strategic and operational objectives to meet business goals

Nice To Haves

• Solving complex business problems
• Working with talented colleagues
• Innovative mindset

Responsibilities

• Direct oversight of Central work team(s) based onshore and offshore across the life cycle of a policy. These may include one or more process areas such as (but not limited to): Submission Intake, Compliance Operations, Workers’ Compensation Services, Motor Vehicle Reporting/Filings, Client Notification Issuance, Consumer Complaints Handling, Producer Appointments, Claims Adjuster Licensing, Policy Rating, Policy & Endorsement Issuance, Coverage Specific Data Processing, Other Business Operations Support as needed
• Lead and manage assigned Central Operations teams with focus on production levels, service level agreements, quality, and cost.
• Grow the efficiency of existing organizational processes and procedures through continuous improvement and implementation of technology solutions.
• Ensures Service Level Agreements are measured and met throughout delivery team.
• Actively pursue strategic and operational objectives to meet business goals.

Benefits

• Multiple medical plans
• Dental coverage
• Vision coverage
• Prescription drug coverage
• Competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year
• 2 paid days of Volunteer Time Offer
• Basic Life and AD&D Insurance
• Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance
• Tuition Reimbursement
• Backup Child and Elder Care

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed