AVP Case Manager
About The Position
The Anti-Violence Project Case Manager provides comprehensive case management services to LGBTQ and allied persons experiencing domestic violence, sexual assault, and stalking violence. The AVP Case Manager position is a full-time/40 hours per week, non-exempt position, which works out of our Thornhill Lopez Center on 4th, location. This position reports to the Epidemiology Program Manager. Duties include but are not limited to: Functional Responsibilities: Provide a range of client-centered services to support persons experiencing domestic violence, sexual assault, trafficking, and stalking in transitional housing. Provide for assessment of service needs and development of a comprehensive individualized service plan. Provide safety planning and crisis de-escalation support for clients. Work to assist clients with meeting basic needs including but not limited to supporting clients in obtaining shelter, housing, employment, food, and transportation. Support clients to remain safely housed and to transition successfully into permanent housing. Provide benefit/entitlement counseling and referral activities to assist eligible clients to obtain access to public and private programs for which they may be eligible. Support the AVP Team in answering the AVP crisis line, M-F 8am-7pm. Prepare client documentation for housing application screening process. Ensure AVP participants understand their participation agreements, their rights and obligations as participants, and their SAAF client rights and responsibilities. Maintain timely and accurate documentation of all client contacts. Utilize the online database Empower DB for client documentation such as contact and service notes Regularly update paper file documentation, including proper closing and storage of discharged clients. Coordinate with law enforcement, County Attorney, and criminal justice system to advocate for and support clients (legal advocacy, assist in obtaining orders of protection, support client at court hearings, etc.). Coordinate with community partners to effectively deliver employment and legal support services. Facilitate community trainings to providers, community members and collaborators that focus on health disparities experienced by LGBTQ+ survivors of domestic violence. Travels for grant-related meetings and conferences. Serve as member of Care Services Department, working in close coordination with the case management and housing teams. Attend agency staff meetings.
Requirements
- Bachelor’s degree in social services, education, health, or related field; or one year of work or volunteer experience in a human service or Case Management setting
- Ability to exercise and demonstrate compassion and non-judgment when working with program participants
- Proficiency with Microsoft Office
- Excellent interpersonal skills, sensitivity to cultural and personal diversity
- Excellent verbal and written communication and organizational skills
- Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF)
- Must have access to reliable transportation, a valid Arizona Driver License and a driving record that will be supported by our liability insurance provider
Nice To Haves
- Two years’ experience in case management working in areas such as domestic violence, substance use, mental health issues, or issues with houselessness
- Experience working with Tucson human service providers
- Strong organizational skills
- Capable of problem solving and working independently
- Proficiency with database systems
- Bilingual (English/Spanish)
Responsibilities
- Provide a range of client-centered services to support persons experiencing domestic violence, sexual assault, trafficking, and stalking in transitional housing.
- Provide for assessment of service needs and development of a comprehensive individualized service plan.
- Provide safety planning and crisis de-escalation support for clients.
- Work to assist clients with meeting basic needs including but not limited to supporting clients in obtaining shelter, housing, employment, food, and transportation.
- Support clients to remain safely housed and to transition successfully into permanent housing.
- Provide benefit/entitlement counseling and referral activities to assist eligible clients to obtain access to public and private programs for which they may be eligible.
- Support the AVP Team in answering the AVP crisis line, M-F 8am-7pm.
- Prepare client documentation for housing application screening process.
- Ensure AVP participants understand their participation agreements, their rights and obligations as participants, and their SAAF client rights and responsibilities.
- Maintain timely and accurate documentation of all client contacts.
- Utilize the online database Empower DB for client documentation such as contact and service notes
- Regularly update paper file documentation, including proper closing and storage of discharged clients.
- Coordinate with law enforcement, County Attorney, and criminal justice system to advocate for and support clients (legal advocacy, assist in obtaining orders of protection, support client at court hearings, etc.).
- Coordinate with community partners to effectively deliver employment and legal support services.
- Facilitate community trainings to providers, community members and collaborators that focus on health disparities experienced by LGBTQ+ survivors of domestic violence.
- Travels for grant-related meetings and conferences.
- Serve as member of Care Services Department, working in close coordination with the case management and housing teams.
- Attend agency staff meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
