AVP Bank Manager

Independent Bank • Grand Rapids, MI

3d

About The Position

As an AVP Bank Manager , you will oversee the full operations of a retail banking office, with direct responsibility for branch performance, employee development, and customer satisfaction. You’ll play a critical role in driving branch profitability through community engagement, client acquisition, and team leadership. This role requires a hands-on approach to coaching, problem-solving, and delivering excellent service across all functions.

Requirements

• Associate's or Bachelor's degree or equivalent of working experience.
• 3+ years of sales experience, preferably in a retail banking environment.
• 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position.
• Advanced knowledge of key banking operations and security policies, practices and procedures.
• Advanced knowledge of effective customer service methods and practices.
• Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals.
• Advanced ability to manage, coach, and lead others to achieve desired results.
• Advanced ability to provide solutions/resolution to a wide variety of customer service situations.
• Facilitate the introduction and delivery of integrated IB solutions with minimal support.
• The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework.
• Excellent interpersonal and communication skills and the ability to present to various group sizes.
• Strong sales skills in a retail environment.
• Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards.
• Completes all online compliance and regulatory courses.

Responsibilities

• Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location.
• Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level.
• Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies.
• Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures.
• Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community.
• Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships.
• Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review.
• Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals.
• Manages cost effectiveness of the branch; maximizes profitability.
• Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation.
• Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes.
• Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary.
• Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary.
• Performs other related duties as assigned.

Benefits

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree