AVP/Branch Manager

First Northern Bank of Dixon•Auburn, CA

5d•Onsite

About The Position

The AVP/Branch Manager will manage day-to-day branch activities of their branch by leading a team of bank professionals to achieve company goals for sales, service, and operational excellence. The AVP/Branch Manager directs, manages and leads the marketing and sales activities, including budget projections of a branch to improve market share and achieve the business, financial and sales goals.

Requirements

Leadership – maintain strong and effective leadership under stressful conditions
Teamwork – maintain a positive working relationship with your team members; offer guidance when appropriate and welcome feedback from others
Communication – speak and write clearly and persuasively in all situations; listen, get clarification, and respond well to questions
Problem Solving – identify and resolve problems in the timely manner, gather and analyze information skillfully and develop alternative solutions
Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
Bachelor's degree (B. A.) from four-year College or University; or 5 years of financial services or related experience with at least 2 years in a management or supervisory role; or equivalent combination of education and experience
Experience and proficiency in sales management, including planning, goal setting, tracking, reporting, and selling
Notary Required or obtained within 6 months of accepting position
Management experience commensurate with size of assigned branch
Willingness to transfer or relocate based on business need is required

Responsibilities

Reinforce sales management process by conducting monthly sales meetings
Establish sales goals for each branch sales team member.
Track and report progress towards achieving sales goals
Ensure quality and integrity of the sales process.
Identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA Business development of market area through proactive sales calls and networking
Responsible for insuring that all customer issues are resolved in a timely manner as per customer service standards.
Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.)
Ensure branch merchandising and marketing materials are current
Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies
Support branch in handling complex customer inquiries and relationships including all new accounts.
Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development.