AVP Branch Management

University of Illinois Community Credit Union•Champaign, IL

1d•$87,050 - $87,050•Onsite

About The Position

Looking for more than just a job? At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply. We'd love to learn more about you and what you can bring to UICCU. The AVP of Branch Management is responsible for the overall management of the retail experience for our members. The primary focus is to ensure that the Branch Managers have the appropriate training and resources to execute on that strategy. The person in this role must have a passion for our internal and external members and the ability to coach our Branch Managers and staff to provide a consistently unique service experience. The person in this role is responsible for fostering a positive and inclusive workplace culture, while driving employee growth and development.

Requirements

Three years to five years of similar or related experience.
Strong leadership and coaching experience.
A commitment to our core values.
A genuine passion for helping both team members and our members succeed.
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Work involves extensive personal contact with others and is of a personal or sensitive nature.
Motivating, influencing, and/or training others is key at this level.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Responsibilities

Model exceptional service to both internal and external members and demonstrate a strong commitment to the organization's Do More Good culture by leading by example, fostering a positive work environment, and promoting our core values in all interactions.
Develop strategy and oversee daily operations, manage team performance, and ensure alignment with organizational scorecard and priorities by setting and holding staff accountable to clear goals, providing regular feedback, and facilitating effective communication.
Define and oversee staff compensation and incentive programs that motivate the team members to assist UICCU in meeting/exceeding corporate scorecard goals and growth.
Conduct regular performance evaluations, provide constructive feedback, and manage performance modifications in accordance with UICCU policies to ensure accountability and continuous improvement.
Identify and implement process improvements and innovative solutions to enhance branch efficiency, reduce costs and support overall organizational goals.
Prepare, manage, and adhere to the departmental budget by forecasting expenses, monitoring expenditures, and implementing cost-saving measures to ensure financial efficiency and accountability.
Effectively manage and resolve internal and/or external member escalations by identifying issues, implementing solutions, and ensuring member satisfaction while maintaining a professional and empathetic approach.