AVP Assistant Manager – Debit Card & Loss Prevention

First Financial Bank•Conroe, TX

2d•Onsite

About The Position

As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Responsible for supporting the day-to-day operations of the debit card program and the Loss Prevention department while ensuring the work standards established for Loss Prevention are of the highest standard and in compliance with bank policies and government regulations. This includes advising, supervising, coaching, training Loss Prevention staff, and assisting the Loss Prevention manager. Frequent contact with bank officers, bank employees, and bank customers by phone and/or written communication. correspondence. Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.

Requirements

High school diploma or equivalent is required.
Seven years’ banking experience is required with focus on the essential functions performed by the Loss Prevention department preferred.
Two years’ supervisory experience is required.
Professional appearance and demeanor.
Analytical thinking skills, attention to detail, and the ability to exercise sound judgement are paramount.
Excellent interpersonal and customer service skills, both verbal and written, are required.
Must have intermediate computer skills and be proficient in Microsoft Windows and Microsoft Office Suite.
Reliable attendance and the ability to work extended hours to meet deadlines is essential for this position.
Must have the ability to look beyond the obvious to resolve more difficult banking transactions.
Ability to maintain high level of confidentiality is required.
Must be able to work in an environment with constant interruptions, handle stress, establish priorities and meet deadlines.
Must have the ability to work effectively in a team environment under minimal supervision.
Must be able to lift and carry up to 50 lbs. or assist with.

Nice To Haves

Working knowledge of Regulation E is preferred.

Responsibilities

Supports the day-to-day operations of the Loss Prevention department.
Assist with managing and training Loss Prevention employees.
Assist with document and research requests from bank employees, auditors, compliance, and examiners.
Work with the appropriate vendors to ensure our debit card program is in compliance and that changes are tested and implemented following both network brand and bank policies and procedures.
Assist with submitting the Visa Quarterly Report.
Work with the fraud vendor on innovative technologies or changes to improve cardholder experience.
Understand how the various fraud monitoring systems work in order to help write/change rules to prevent fraudulent transactions from being approved.
Assist with researching and posting missing ATM deposits.
Assist with administrative changes in DTS related to ATM, debit card, and Zelle disputes.
Review and analyze large checks and ACHs flagged for review in Yellow Hammer Fraud Detective.
Communicate with the appropriate bank employees via email regarding Yellow Hammer Fraud Detective items that require customer contact.
Reconcile the bank’s official check accounts.
Process debit card and Zelle disputes in accordance with Regulation E, Visa Zero Liability, and bank policy.
Review miscellaneous debit card related reports.
Monitor and analyze suspicious debit card and Zelle activity using various systems.
Contact customers via phone and/or written communication to verify suspicious debit card or Zelle activity.
Assist bank employees with debit card and Zelle related questions.
Fulfill debit card supply orders and adjust branch card stock vault inventories as requested.
Perform other duties as assigned.
Incumbent is expected to assist Loss Prevention with meeting work deadlines when an employee or manager is out of office.
Actively participates in the service culture, supports the values of the organization, and follows established bank policies and procedures