AVP, Analytics - Data Governance (L11)

Synchrony • Central, IN

19h • Hybrid

About The Position

Synchrony (NYSE: SYF) is a premier consumer financial services company. Our Analytics organization comprises data analysts focused on enhancing customer and partner experience and optimizing business performance through data management and the development of full stack descriptive to prescriptive analytics solutions using cutting-edge technologies. The AVP, Data Governance (People manager) within Synchrony’s Data Office will lead a team accountable for executing key elements of Synchrony’s Consumer Privacy and Data Governance programs. This includes day-to-day PII data discovery operations, governance adherence, issue remediation, stakeholder enablement, and reporting to support consumer privacy laws and the Consumer Rights Program. The role also provides governance oversight for the Outbound Data Share program and advances enterprise Data Literacy to improve adoption, awareness, and measurable data handling and governance behaviors.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field and minimum 6+ years of relevant Data Management experience
• Minimum 4+ years of experience with Data Management / Data Governance practices in banking or financial services
• Minimum 2+ years of people leadership experience, including performance management, coaching, and team delivery oversight (direct and/or matrix leadership considered)
• Knowledge of Data Privacy laws and regulations (CPRA, GDPR)

Nice To Haves

• Broad understanding of banking, credit card, payments, collections, marketing, risk, and regulatory & compliance
• Familiarity with Python, SQL, SAS, Tableau, Power BI, and modern data warehousing technologies such as Snowflake, Redshift, or BigQuery.
• Experience using data governance and reporting tools such as: Microsoft Office 365, AWS or Big ID
• Proficient in analyzing, correlating data, and reporting insights; ability to summarize and present business-pertinent facts for senior audiences
• Intermediate to advanced MS Office Suite skills (PowerPoint, Excel, Visio)
• Strong relationship management and influencing skills to build enduring alliances across matrix organizations
• Demonstrated ability to manage multiple deliverables concurrently in aggressive timeframes; ability to cope under time pressure
• Experience partnering with diverse teams composed of staff and consultants across multiple locations and time zones
• Demonstrated ability to drive operational maturity through process standardization, automation, documentation, and control enhancements

Responsibilities

• Lead and develop a high-performing Data Governance team, setting clear goals, coaching performance, building capability (training, hiring, succession), and driving a culture of accountability, risk mindset, and operational rigor.
• Own execution of PII Discovery operations and governance, including data source onboarding, scan monitoring, issue triage/remediation coordination, and overall platform health and stability.
• Manage PII discovery policy and rules governance, including creation/maintenance of identifier rules, exception management, approvals, and documentation to ensure compliant and consistent application.
• Establish and report PII discovery performance insights, defining and improving KPIs/KRIs and delivering actionable, executive-ready metrics and summaries aligned to business outcomes.
• Support the Consumer Rights Program through controlled, audit-ready reporting, responding to data subject-related requests in partnership with Legal/Compliance/Operations and improving workflows for speed, accuracy, and traceability.
• Provide governance oversight for the Outbound Data Share program, ensuring requests are reviewed, approved, documented, renewed, and compliant with policy, privacy laws, and contractual obligations.
• Drive enterprise adoption through training, stewardship, stakeholder enablement, and Data Literacy oversight, providing execution support for Synchrony’s enterprise Data Literacy Program.
• Ensure strong governance, risk, and control alignment, maintaining documentation and evidence for audits/regulatory inquiries and coordinating issue remediation across 1st/2nd/3rd line stakeholders.

Benefits

• best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• career advancement and upskilling opportunities
• Enhanced Flexibility offered in Synchrony India

What This Job Offers

• Job Type: Full-time
• Career Level: Manager