AVP Alternate Channel Delivery

Coastal Community•Nanaimo, BC

2d•CA$123,821 - CA$137,579•Remote

About The Position

Join the largest financial institution on Vancouver Island, the Gulf and Discovery islands and North Central BC as AVP, Alternate Channel Delivery leading multi-channel teams to drive sales and deliver exceptional digital and virtual member experiences. This role provides strategic leadership to advance member experience, ensure cohesive service delivery, and support sustainable growth and member trust. This opportunity offers the ability to work remotely from anywhere in British Columbia. As the AVP, Alternate Channel Delivery you are responsible for providing strategic and operational leadership across the division’s digital, virtual, and alternative delivery channels. This role leads integrated, multi-channel teams accountable for driving measurable business and member outcomes - advancing member experience, strengthening sales performance, and ensuring service quality and operational effectiveness. With a system-wide perspective, the AVP, Alternate Channel Delivery aligns high-volume and advisory-led channels, anticipates emerging risks and trends, and ensures delivery channels operate as a cohesive part of the broader Personal Banking ecosystem - supporting sustainable growth, organizational capacity, and Coastal Community’s purpose of improving financial health.

Requirements

Bachelor’s degree in business, finance, or related field required; Master’s degree preferred.
Minimum of seven (7) years of progressive experience in the financial services industry or relevant field, including at least five (5) years in a leadership role.
Demonstrated ability to manage complex business operations, lead teams effectively, and deliver on strategic objectives.
Experience managing a diversified loan and deposit portfolio and successfully developing business.
Advanced understanding of credit union operations, principles, and values.
Solid understanding of the competitive environment in the financial marketplace, and local communities.

Nice To Haves

Ideally, you are a flexible, collaborative team player

Responsibilities

Assists the SVP, Personal Banking in developing corporate strategies and policies aligned with the Credit Union’s vision and goals.
Accountable for developing, implementing, and monitoring annual operating plans, budgets, and resource allocation, including FTE planning.
Provides strategic oversight and leadership on corporate projects and initiatives impacting Personal Banking delivery channels.
Leads and develops management teams across Virtual Banking & Acquisition, including coaching, performance management, and succession planning.
Builds an inclusive, high-performing culture that fosters collaboration, innovation, and employee engagement.
Drives achievement of sales targets and member satisfaction across digital, virtual, and alternative channels.
Monitors performance metrics and coaches teams to optimize sales effectiveness and service excellence.
Ensures efficient, compliant, and high-quality day-to-day operations across all delivery channels.
Identifies opportunities for business growth and channel expansion, ensuring alignment with evolving member needs and market trends.