AVP, Allied Healthcare
About The Position
The AVP, Allied Healthcare is a first line manager responsible for the delivery of team objectives by developing, managing, and motivating engaged, high-performing claims professionals. The AVP combines excellent technical claims handling, people management, and leadership skills. AVP’s provide managerial support, guidance and mentorship to their assigned team. The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and expedient resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.
Requirements
- 10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
- 5+ years of Professional Liability claims experience. Allied Healthcare or Medical Malpractice is a must.
- 3+ years of Claims management experience.
- Leadership and people management skills
- Will have participated in baseline Leadership training
- Expert knowledge of claims handling practices to include coverage analysis, litigation management, reserving practices, and negotiation
- Excellent analytical, critical thinking, verbal and written communication skills
- Strong rapport-building and relationship effectiveness skills
Nice To Haves
- Subject matter expertise
- Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
- Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization
Responsibilities
- Manages team of 5-7 Claim Professionals handling Allied Healthcare claims
- Drives team engagement, development, performance, and growth
- Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews
- Participates in all Quality Assurance activities including monthly reviews and calibrations
- Utilizes data to determine action-planning and coaching opportunities
- Reviews coverage analyses and coaches accordingly
- Drives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposure
- Identifies and provides solutions for key issues and trends to senior leaders
- Allocates new incoming claims, re-opened claims, and escalations due to severity
- Acts as the escalation point for customers and brokers
- Part of the Claims Leadership Team. Opportunity to participate in leadership presentations
- Assists VP in preparing and presenting reserve recommendations and claims trends
- Takes an active role in the Claims/UW/Actuarial feedback loop
- Plays an active role in performance management, recruitment and on-boarding
- Opportunity to participate in Claims wide action-planning, collaboration with peers
- Ability to manage through and pivot with change
Benefits
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
