Avionics Customer Support Field Engineer (Remote)
About The Position
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Collins Aerospace is looking for an Avionics Field Support Manager located in the Chicago, IL or Houston, TX area to support Collins Aerospace Avionics, Sensors and Fire protection products operated by our Airline customers in the USA. Support airline customers (United Airlines primarily) operating Collins Aerospace Avionics/Sensors and Fire Protection products. Employee will represent Collins Aerospace and support our customers by providing solutions to technical and operational questions. Employee will work closely with the Sales and Service departments to foster positive customer relations and provide world class customer support. This is a remote position preferably located within 50 miles of the Chicago, IL or Houston, TX airport to respond promptly to customer support and travel requirements.
Requirements
- University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
- 7+ years experience in Aviation/Avionics
- Must be able to support aircraft on ground situations, which may require atypical hours at times
- Previous experience supporting customers and interfacing with involved business facets required
- Experience in avionics engineering and/or avionics repair and/or avionics aircraft systems required
- U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
Nice To Haves
- Experience working with/within an airline is highly preferred
- Experience with Microsoft Products (Excel & PowerPoint) preferred
- An Associates or Bachelors degree in avionics/electronics engineering preferred
Responsibilities
- Provide technical support regarding Collins Aerospace avionics/sensors and fire detection products owned and operated by United Airlines
- Team with our repair programs group and product support group to provide resolutions for technical issues at United Airlines
- Assist with installation, operation, maintenance, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements
- May act as on-site lead for major field installation or modification programs
- Perform services using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction
- Support equipment and systems of high complexity and advanced technology
- Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems
- Act as the face of Collins Aerospace to the customer and display excellent relationship building and customer soft skills
- Develop close working relationships with Collins Aerospace Sales and Service professionals to assist with new sales and service programs
- Interface with Collins Engineering, Product Support Managers, Training and Repair Services
- Support travel requirements - approximately 25 percent
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
