Avionics Component Service Shop Technician

Skyservice Business Aviation • Mississauga, ON

2d • Hybrid

About The Position

SKYSERVICE BUSINESS AVIATION is seeking an Avionics Component Service Shop Technician. Skyservice is the North American market leader in business aviation, offering full-service support in aircraft management, charter, maintenance, and sales. We are committed to safety, service excellence, and the development of our people. This role involves working in a fast-paced environment with dynamic schedules, contributing to a team that exceeds client expectations. We focus on excellence and are committed to supporting and developing our teams.

Requirements

• Post-secondary education in a related field.
• A minimum of three (3) years of administrative experience in an administrative or coordination role, preferably in aviation or a technical environment.
• Proficient in the use of Microsoft Office Suite, especially SharePoint and Excel.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proactive and detail oriented.
• Comfortable working in a fast-paced, team-oriented environment.
• Adaptable to evolving responsibilities and technologies.

Nice To Haves

• Familiarity with SkyTrack or similar maintenance tracking systems is an asset.

Responsibilities

• Serve as the primary point of contact for customers regarding avionics work orders and service updates.
• Provide timely and professional responses to customer inquiries, ensuring high levels of satisfaction.
• Coordinate with internal departments to relay customer requirements and feedback.
• Ensure smooth communication between internal teams and customers, accurate documentation, and timely execution of shop activities.
• Manage and track all incoming and ongoing work orders within the avionics shop.
• Ensure accurate documentation, prioritization, and scheduling of tasks in coordination with technicians and supervisors, monitor progress and update stakeholders on job status and completion timelines.
• Lead the development and implementation of a SharePoint-based tracking system to enhance shop efficiency and transparency.
• Identify opportunities to streamline administrative and operational processes.
• Train team members on new tools and ensure consistent usage and data integrity.
• Assist with inventory tracking and procurement coordination as needed.
• Support compliance with regulatory and safety standards through proper documentation and reporting.
• Maintain accurate records of parts, labor, and service reports.
• Support data entry of production paperwork and ensure that any errors and omissions are brought to the attention of the work package leader for correction.
• Submit onboarding documentation for new employees and contractors - including submission of change requests to IT for any necessary Skytrack setups.
• Coordinate in-house/ out-of-base training (Including travel arrangements, bookings, preparing training packages and contracts).
• Act as a backup for the SMS/Training/H&S group when needed.
• Coordinate meetings, take minutes, prepare documentation for daily/weekly/monthly reports, verify expense reports, process invoices to appropriate agencies, maintain employee database etc.
• Update and maintain department employee files.
• Order office supplies and uniforms.
• Other related duties as assigned.

Benefits

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree