Aviation Supervisor

ABM•Denver, CO

5d•Onsite

About The Position

The Supervisor is a leadership role responsible for overseeing team operations, managing direct reports, and ensuring smooth day-to-day functionality. This position involves decision-making authority in key areas, including scheduling, payroll, and team management. The Supervisor is also responsible for addressing concerns from both clients and team members, ensuring alignment with organizational goals and fostering a positive, productive environment.

Requirements

Strong leadership skills to provide direction, motivate team members and manage performance.
Ability to make informed decisions quickly and effectively, especially in high pressure situations.
Analytical skills to identify issues, develop solutions, and implement corrective actions.
Excellent communication and empathy to address team member and client concerns professionally and with discretion.
Precision in managing schedules, payroll processes, and maintaining accurate records.
Flexibility to support organizational changes and initiatives, ensuring team member alignment.
Ability to handle stress and maintain composure while managing multiple tasks and responsibilities.
Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
Ability to effectively present information and respond to questions from managers, customers, and the general public.
Must also possess and utilize effective listening skills.
Adhering to all safety, security, and hazardous materials handling requirements.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employees must comply with the Company’s uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.
Employees must comply with all guidelines and policies set forth in the ABM National Team Member Handbook.
Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
Must be 18 years of age or older.
Must submit to and pass a drug screen.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
Must work schedule as assigned.

Nice To Haves

Experience in Aviation Customer Service.
Knowledge of labor laws and regulations related to employee management.
Strong organizational and time management skills.

Responsibilities

Provide leadership and guidance to team members, ensuring clarity in roles and responsibilities.
Conduct regular performance reviews and provide constructive feedback to drive individual and team success.
Address performance issues, including implementing corrective actions and ensuring compliance with company policies.
Manage team schedules, ensuring adequate coverage and efficient use of resources.
Oversee payroll processes, including approving timecards and resolving discrepancies.
Monitor daily operations, addressing issues promptly to maintain smooth workflow and service delivery.
Exercise decision-making authority to address challenges, resolve conflicts, and implement effective solutions.
Analyze operational data to make informed decisions that enhance productivity and team performance.
Serve as a point of contact for client concerns, ensuring timely and satisfactory resolution.
Address team member concerns with empathy and professionalism, fostering an environment of trust and open communication.
Follow up on feedback from both clients and team members, implementing changes as needed to improve outcomes.
Ensure team adherence to company policies, procedures, and quality standards.
Support the implementation of organizational changes and initiatives, ensuring team alignment and engagement.
Maintain accurate records related to employee performance, attendance, and disciplinary actions.