Aviation Services Duty Manager
Hospital Housekeeping Systems•Phoenix, AZ
•Onsite
About The Position
We’re looking for a friendly, compassionate, leader to join our aviation services team! Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.
Requirements
- 2 to 5 years of management experience
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
- Knowledge of applicable FAA and OSHA regulations
- Experience negotiating contracts
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Computer skills, including word processing, spreadsheets, email, and ordering platforms
- Must be willing to relocate for promotion opportunities
Nice To Haves
- Interpersonal Skills: Ability to interact with individuals at all levels of the organization
- Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
- Customer Service: Service-oriented mentality with a focus on exceeding expectations
- Professionalism: Maintain a positive and professional demeanor
- Decision Making: Ability to quickly make sound decisions and judgments
- Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
- Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
- Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Responsibilities
- Deliver effective passenger services solutions to our customers
- Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
- Address and resolve customer service issues in a timely manner with professionalism
- Review new airline and vendor contracts and provide feedback
- Meet with customers regularly to receive feedback and monitor satisfaction levels
- Build and maintain relationships with key stakeholders
- Manage safety and security procedures to comply with HHS operating standards
- Create a positive and inclusive work environment to lead and motivate team members
- Monitor and/or conduct required training of team members
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
