Aviation Program Specialist

Garmin International, Inc.•Scottsdale, AZ

7d•Onsite

About The Position

We are seeking a full-time Aviation Program Specialist 2 at Garmin's Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities and serves as main point of contact for customers as well as manage customer aircraft configurations, advanced aircraft performance questions, change requests, and aircraft weight & balances changes.

Requirements

Bachelor’s Degree in Aerospace, Business or related field OR an equivalent combination of education and experience
Minimum of 1 year of relative industry experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge
Operational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with 14 CFR Part 121 or Part 135 experience preferred
Demonstrates advanced troubleshooting skills
Driven problem solver with proven success in solving difficult problems.
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others

Nice To Haves

Private Pilot’s License
Previous work experience in Airline or Charter Operations, Air Traffic Control, Flight Dispatching, Flight Operations, or Aviation Program/Project Management

Responsibilities

Escalate customer needs as required, directing inquiries to proper departments
Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
Demonstrates program management skills on programs and projects to ensure communications, scope, effort, milestones/schedule, risk management, and strategy are aligned with Garmin’s initiatives, business model, and customer relationships with guidance
Resolve, track and/or route moderately complex to complex customer issues or requests
Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
May lead testing and deployment of Garmin products and solutions
Contribute to technical writing and publication of aircraft performance data materials
Contribute to and enhance development of customer training materials
Lead project management functions
Investigate and determine root cause of operational events and failures
Identify issues with aircraft performance and/or load planning and support development of corrective actions
May negotiate requirements with customer and documents/disseminates for internal stakeholders
May act as primary coordinator for internal resources to support customer executive review
Assist in coordinating internal resources to support customer needs for respective deliverables
Lead recurring meetings with customer, documents, and maintains related documentation in an organized manner
Create/communicate status information to inform internal stakeholders of relevant program progress and issues
Analyze program requirements and work with internal stakeholders to establish effort estimates
Communicate status of work clearly providing visibility to supervisor or mentor
Work collaboratively, efficiently, and professionally in a team environment with other Garmin associates to achieve goals
Apply a sense of urgency, commitment and prioritization in developing timely solutions
May have primary responsibility for driving creation and maintenance of program-specific Statement of Works (SOWs) or technical proposals
Apply Garmin’s Mission, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed
Perform on-call duty and after hours on-call coverage may be required
Support special projects as assigned
Ability to travel for customer support and training