Aviation Operations Supervisor

Weil Group•Carolina, PR

About The Position

The Aviation Operations Supervisor oversees aircraft fueling operations, personnel, equipment, inventory, product quality, and safety at airport operational areas. The role manages a team of Operators and is responsible for the direction, coordination, and evaluation of the unit, including training, work assignments, performance appraisals, employee recognition, and addressing workplace issues. The supervisor represents PUMA to airline customers, supports customer relationships, resolves shift-level issues, and communicates concerns to the Depot Manager and local Operations Manager. The position oversees fueling and product handling activities, including receipt and inspection of incoming materials, storage discharge, release of product into fuelers and hydrants, aviation product sampling, stock management, sales reconciliation, and related records and data entry. It also oversees stock and product quality controls, critical equipment inspections and maintenance, operational procedures, and compliance with company policies, SAPS guidelines, regulatory requirements, and environmental practices. The supervisor conducts shift briefings and completes shift reports, responds to facility and hydrant issues, supports inspections and audits, and participates in incident investigations and prevention efforts. The role also helps lead responses to terminal emergencies, spills, and fires; ensures accidents, injuries, spills, hazardous waste, and defects are reported and handled appropriately; and maintains documentation for operations and maintenance tasks. This role requires availability for variable shifts, including nights, weekends, and holidays, overtime when needed, and 24/7 response to critical airport operational needs. Travel within Puerto Rico and the USVI is required as needed.

Requirements

Minimum two years of college, a college degree, or equivalent is preferred.
Minimum 2 years of experience in airport operations and/or handling jet fuel; jet fuel experience is preferred.
Must be available to travel within Puerto Rico and the USVI.
Must be available to work overtime if needed.
Must be available and flexible to work variable shifts, including weekends and holidays, if required; availability for nights, weekends, holidays, and 24/7 response to critical airport operational needs is also stated.
Must be able to obtain and maintain required airport and customs badges or seals.
Must possess and maintain a valid state driver's license and other FAA- or airport-required identifications and seals.
Strong written, verbal, and interpersonal communication skills in English; ability to understand written and verbal English communication.
Ability to communicate effectively with employees at all levels, from field staff to corporate executives, and with groups of managers, clients, customers, and the public.
Computer skills and experience with Microsoft Office programs are required.
Proficient in using computer-automated control and monitoring systems; experience with automated control and monitoring systems.
Strong supervisory, organizational, prioritization, and communication skills; ability to direct and motivate employees toward goals and objectives.
Ability to organize and disseminate accurate operational information and give clear directions.
Ability to solve problems, multitask, handle flight operations, and work under pressure while following directions.
Ability to work without direct management supervision and to prioritize and schedule work while meeting multiple deadlines.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to apply basic math, including addition, subtraction, discounts, interest, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions and deal with abstract and concrete variables.
Knowledge of inventory control, quality control, computers, and basic mechanical systems.
Bilingual English/Spanish ability.

Nice To Haves

College degree or equivalent.
OSHA and EPA regulations knowledge.
Experience handling jet fuel.

Responsibilities

Supervise aircraft fueling and supply operations.
Control product variations, complete inventory closing and transactions, and oversee stock control.
Oversee product quality control for into-plane services.
Supervise inspections, verification, maintenance, and repair of critical systems and equipment.
Ensure compliance with SAPS guidelines, company policies, and regulatory requirements.
Study, analyze, and evaluate operational fueling procedures; develop and implement operating procedures.
Prepare weekly personnel work and vacation schedules, direct shift work, and conduct shift briefings.
Train and mentor Operators; assign and direct work, appraise performance, recognize employees, address issues, and ensure completion of company training programs.
Assist with internal and external inspections involving authorities and customers; respond to audits and equipment-related issues.
Communicate with airline operational personnel and captains about aircraft issues, airline schedules, flight documentation, and requests or questions.
Respond to terminal emergencies, spills, and fires, and direct emergency and spill response activities.
Promote safety, ensure adherence to safety procedures, report accidents and injuries, and participate in investigations and recurrence prevention.
Ensure environmental policies and practices are followed, spills are reported, and hazardous waste is properly handled and does not accumulate.
Coordinate with the Tank Farm, Maintenance, and HSSE Supervisor.
Work with the local Operations Manager to investigate problems and communicate necessary information; communicate concerns and issues to the Depot Manager.
Respond to facility and hydrant issues to minimize delays.
Register daily sales and transmit sales data in the Ebits system.
Complete shift reports and maintain stock, quality, equipment-check, incident, defect, maintenance, and operations documentation and records.
Check documentation for incoming assignments, verify it corresponds to the relevant transport or container, inspect incoming materials, and check vehicle seals when present.
Oversee discharge of product into storage and release of product into fuelers and hydrants; sample aviation products.
Manage data capture and input, sales reconciliation, and stock management.
Resolve customer and team issues on shift and maintain positive customer relationships while representing PUMA professionally and ethically.
Meet company attendance and code-of-conduct standards and perform other duties as assigned.