Aviation Maintenance Instructor 2

Garmin International, Inc.•Olathe, KS

2h•Onsite

About The Position

We are seeking a full-time Aviation Maintenance Instructor 2 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for teaching the maintenance technicians of today and tomorrow about Garmin Avionics. In this position you will provide customer service, technical support and training to internal and external customers including Garmin dealers, OEMs, fleets, and technicians. This position will also assist in developing content for classroom instruction, seminars, and electronic content and will also lead the development, prioritization, coordination, and implementation of maintenance training programs and department initiatives.

Requirements

Bachelor’s Degree in related field AND a minimum of 1 year relevant experience OR a minimum of 5 years combined relevant education and experience
Internal candidates must have a minimum of 6 months as an Aviation Maintenance Instructor 1
Must possess prior avionics line maintenance or installation experience
Must demonstrate proficiency using a presentation program (Prezi, Power Point, Keynote etc.)
Must demonstrate a superior customer-oriented attitude
Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
Must be positive, detail/team oriented, multi-tasker, and a driven problem solver with proven success in solving difficult problems with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Ability to develop training products that are clear, engaging, technically accurate, and follow a logical sequence
Ability and product knowledge to blend information on multiple products into a coherent presentation
Ability to manage and tailor a class with a wide range of Garmin and industry avionics experience
Comfortable conducting training with audiences varying from one-on-one, to standard classes of 10 – 20 students, and potentially to larger audiences with 300 or more attendees both virtually and in person
Must demonstrate knowledge of basic electronic theory
Working knowledge of Microsoft office
Understand engineering documents such as install manuals and wiring diagrams
Demonstrated knowledge of Garmin avionics products

Nice To Haves

Experience at a Garmin dealer or experience installing or maintaining Garmin avionics
Customer service experience
Experience in developing interactive, multimedia training materials
Knowledge of competitive avionics
Practical experience in post-secondary or adult education
Advanced understanding of Power Point
ASTM/NCATT AET Certification and associated endorsements
A&P License
Basic understanding of computer science
Comfortable using audio visual equipment

Responsibilities

Become highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
Develop/conduct instructor-led training classes, webinars and seminars to Garmin dealers, OEMs, Aviation Product Support associates, aviation departments across Garmin and other customers in the United States and Internationally
Provide avionics operations support to Garmin customers via in-person, online, phone, and email
Develop/update maintenance training courses associated with the explanation of existing products / services for external/internal customers
Collaborate with Directors, Managers, Supervisors and System Engineers to determine internal/external training needs
Provide support for OEM training programs involving Garmin avionics
Teach courses involving highly technical material lasting up to three days
Act as liaison between customer and associates of other departments within Garmin
Monitor, document, and report failure trends in Garmin equipment
Identify/recommend improvements in Garmin products, documentation, and procedures
Represent Garmin at industry and professional meetings/conferences
Organize and develop training syllabi, testing and evaluation procedures, multimedia visual aids, and other educational materials
Independently conduct Regional Dealer Training events
Train/mentor Aviation Training Instructors
Serve as contact with FAA, EASA, and other regulatory and governmental organizations on aviation training avionic initiatives
Support Sales at various events answering technical questions and interfacing with dealers, customers, and end-users
Manage the acquisition and use of video, audio, image, and other assets
Coordinate and/or assist in executing aviation training responsibilities for high profile training events and tradeshows
Act as an assistant with Hybrid Courses to include operation and classroom automation and technical systems
Update/troubleshoot Garmin desktop training kiosks for external customers and internal training purposes
Act as on-screen talent and subject matter expert for Garmin images, video and audio assets, and eLearning courses
Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and provide input on improvements
Provide customer and operational input to other Garmin teams to help improve Customer Experience
Lead development/organization of low-to-moderately complex web-based content, interactive courseware, multimedia visual aids, and other educational materials
Plan/develop low-to moderately complex new maintenance programs including training syllabi and other products associated with the introduction of new avionics or services
Plan/develop projects to meet time and scope/quality objectives
Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts
Benchmark aviation and other industry training content development methods, standards, and practices