Aviation Maintenance Facilities Services Assistant Manager

Port of Seattle•SeaTac, WA

2d•Onsite

About The Position

As the Aviation Maintenance Facilities Services Assistant Manager, you will oversee daily facility service operations and manage the overall quality assurance of contractors’ performance at SEA Airport. You will oversee and manage the customer service provided by contractors and their staff, ensuring that it meets the service performance standards outlined. You will provide leadership, support, and guidance to contracted employees on the off shifts, and monitor workload and assignments. You will oversee and manage all operational and service functions established in the contract agreements including scope of work, staffing levels, equipment, supplies, procedures, and preventative maintenance schedules. You will oversee and manage contract transition requirements and plan to eliminate any operational impacts to the Port, tenants, airlines, or the traveling public. You will evaluate existing internal and contracted processes and services, analyze data from customer feedback and performance audit results, and recommend opportunities for improvements. You will report and submit service and purchase requests for non-operational assets or those in need of maintenance, ensuring that all airport facilities and assets are in clean and excellent working condition. You will conduct preventative maintenance audits and evaluate facility service fixtures and take steps to restore them in a timely manner. You will coordinate with internal and external stakeholders, trades, and vendors on facility service initiatives. You will develop pricing structures, scope of work, contract terms and conditions, timelines for projects, and any warranty provisions, ensuring all contract deliverables are met. You will provide support and coordination during irregular operations and emergencies to meet increased service demands. Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here . Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity . The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “ Collective Bargaining Agreement ” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

Requirements

Experienced – You have five (5) years of experience in facilities, maintenance, and/or contract management.
Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
Interpersonal – You possess strong interpersonal skills to successfully communicate policies, contract terms and standards, and interact with others professionally. You work collaboratively and effectively with diverse groups and individuals.
Analytical – You are skilled in gathering, analyzing, and synthesizing complex data to inform strategy, negotiations, and process improvement. You have effective and well-developed troubleshooting skills to identify root cause analysis and provide solutions in a timely manner.
Customer Service Oriented – You investigate and take action to meet customers’ needs and have strong customer service skills and focus to deescalate any difficult situations.
Innovative – You can conduct research on emerging technologies, products, trends, and standards and utilize the knowledge to make recommendations for improvements.
Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Nice To Haves

Desired – We hope you have an International Facilities Management Association (IFMA) Certified Facilities Manager certification.

Responsibilities

Oversee daily facility service operations and manage the overall quality assurance of contractors’ performance at SEA Airport.
Oversee and manage the customer service provided by contractors and their staff, ensuring that it meets the service performance standards outlined.
Provide leadership, support, and guidance to contracted employees on the off shifts, and monitor workload and assignments.
Oversee and manage all operational and service functions established in the contract agreements including scope of work, staffing levels, equipment, supplies, procedures, and preventative maintenance schedules.
Oversee and manage contract transition requirements and plan to eliminate any operational impacts to the Port, tenants, airlines, or the traveling public.
Evaluate existing internal and contracted processes and services, analyze data from customer feedback and performance audit results, and recommend opportunities for improvements.
Report and submit service and purchase requests for non-operational assets or those in need of maintenance, ensuring that all airport facilities and assets are in clean and excellent working condition.
Conduct preventative maintenance audits and evaluate facility service fixtures and take steps to restore them in a timely manner.
Coordinate with internal and external stakeholders, trades, and vendors on facility service initiatives.
Develop pricing structures, scope of work, contract terms and conditions, timelines for projects, and any warranty provisions, ensuring all contract deliverables are met.
Provide support and coordination during irregular operations and emergencies to meet increased service demands.

Benefits

Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
Holidays – More than ten days per year to celebrate with family and friends away from work.
Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.