Aviation Customer Service Representative
About The Position
The Aviation Customer Service Representative plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Freeman Jet Center services private aircraft as well as military and commercial aircraft. We thrive in a team environment and are seeking extremely talented employees to contribute to our team at Freeman Jet Center.
Requirements
- Customer service experience preferably in the service industry - 1 year required
- High School Diploma or equivalent
- Excel Data Base experience
- Ability to work evenings weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
- Zero tolerance drug free employer includes pre-employment and random screening
- Customer focus- naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
Nice To Haves
- Bi-lingual preferred
Responsibilities
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoicing for services rendered to customers and pilots
- Record customer preferences in Freeman Jet Center CSI system
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Benefits
- matching 401k program
- Paid Time Off (PTO)
- Medical, Dental, and Vision coverage
- performance-based bonuses
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
