Avaya and Cisco Voice Administrator

DXC Technology•USA MA Home based (CSC Location), MA

7d•$45,900 - $85,300•Remote

About The Position

The Voice Administrator is responsible for the configuration, installation, maintenance, and operational support of the organization’s enterprise voice infrastructure and devices. This role focuses primarily on Avaya Aura platforms while also supporting Cisco voice solutions. The position ensures reliable, secure, and high quality communication services across the enterprise through proactive management, troubleshooting, and continuous improvement of telephony systems.

Requirements

Hands‑on experience with Avaya Aura platforms (Communication Manager, System Manager, Session Manager).
Strong understanding of Cisco Call Manager (CUCM) and Cisco Unity voicemail administration.
Working knowledge of VoIP, SIP protocols, call routing, dial plans, and general telephony infrastructure.
Strong troubleshooting skills for voice quality issues, device provisioning, and cross‑platform integrations.
Experience managing voicemail systems such as Avaya Messaging and Cisco Unity.
Excellent communication, documentation, and organizational skills.
Ability to work independently while collaborating effectively with cross‑functional IT teams.
Strong customer service mindset with the ability to support users at all technical levels.
U.S. Citizens

Nice To Haves

Candidates located in the Boston, MA area a plus

Responsibilities

Configure, install, and support Avaya Aura solutions, including Communication Manager (CM), System Manager, and Session Manager.
Perform MAC (Move, Add, Change) requests for telephony devices, extensions, and user configurations.
Administer and maintain the Avaya Messaging voicemail system, including setup, troubleshooting, and user support.
Support and maintain Cisco voice environments, including Cisco Call Manager (CUCM) and Cisco Unity voicemail systems.
Troubleshoot telephony issues across Avaya and Cisco platforms, including SIP, VoIP, call routing, and voicemail integration.
Monitor system performance, perform diagnostics, and resolve voice‑related incidents in a timely manner.
Collaborate with networking, security, and systems teams to ensure optimal integration and performance of voice applications.
Document system configurations, changes, procedures, and troubleshooting steps for internal knowledge sharing.
Assist with software upgrades, patches, migrations, and other improvement initiatives for both Avaya and Cisco systems.
Provide end‑user support for phone devices, softphones, voicemail access, and telephony features.