AV/ VTC Technician in Iraq (Secret clearance required)

General Dynamics Information Technology

7d • Onsite

About The Position

GDIT is seeking an AV/VTC Systems Technician to support the Regional Support Center at Camp Arifjan, Kuwait. This role requires an active Secret clearance and travel throughout Southwest Asia and Africa. The technician supports US Army operations by maintaining and operating audiovisual, video teleconferencing, and related networked systems.

Requirements

• Active U.S. Secret clearance.
• Valid passport with 2+ years remaining and 6 blank pages.
• 3+ years of VTC operations experience.
• Experience with Polycom and Cisco/Tandberg VTC systems.
• Strong problem-solving, communication, and customer service skills.
• Proficiency with Microsoft Office.
• Valid driver’s license
• BA/BS or equivalent, plus 5+ years of relevant experience.

Nice To Haves

• Comprehensive knowledge of VTC troubleshooting, system integration, and AV hardware/software.
• Ability to work independently and make sound decisions.
• Strong verbal/written communication and spreadsheet skills.
• Experience working in austere or hostile environments.
• CTS certification and customer-facing support experience.

Responsibilities

• Set up, operate, and troubleshoot AV and VTC systems, including secure/non-secure sessions and bridge operations.
• Maintain, configure, and integrate AV/VTC hardware and software (Cisco/Tandberg, Polycom, BIAMP, matrix switchers, fiber components, etc.).
• Diagnose and resolve hardware, software, network, and infrastructure issues.
• Perform system maintenance, upgrades, inspections, backups, and documentation.
• Provide user support, training, and technical guidance, including for senior/VIP personnel.
• Monitor system performance and recommend improvements for reliability and efficiency.
• Support installation of AV components such as switching devices, converters, and displays.
• Coordinate with third‑party maintenance providers.
• Prepare reports, briefings, and performance metrics.
• Participate in special projects and may provide work leadership to junior technicians.

Benefits

• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree