AV/VTC Technician

AAC • Washington, DC

1h • Onsite

About The Position

Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include, but not limited to, remote support and/or evaluation of field office AV/VTC requirements. Support AV/VTC events, including but not limited to, meetings, conferences that require AV/VTC hardware support, public address system with multiple microphone/line level sources, public display for live/recorded/VTC video, computer display, and open/close caption. Use online cloud services to produce and support video conferencing, online meetings, and large online events with audience participation/interaction, and reporting using platforms such as Microsoft Teams, Web Ex, and Zoom for Government. Additionally, able to support video webinars and breakout rooms. Utilize a single point of contact for receiving AV/VTC service calls, documenting trouble tickets and resolving AV/VTC problems at any HQ or field office site. Resolve trouble tickets related to AV/VTC.

Requirements

• Full-time on-site support

Responsibilities

• Provide AV/VTC support including onsite support, ad-hoc services, video services, video streaming, production, travel, and training.
• Perform remote support and/or evaluation of field office AV/VTC requirements.
• Support AV/VTC events such as meetings and conferences.
• Provide AV/VTC hardware support for public address systems, public displays, computer displays, and open/close captioning.
• Produce and support video conferencing, online meetings, and large online events using cloud services like Microsoft Teams, Web Ex, and Zoom for Government.
• Support video webinars and breakout rooms.
• Receive AV/VTC service calls, document trouble tickets, and resolve AV/VTC problems at HQ or field office sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed