AV/VC Remote Support Technician I

Milestone Technologies, Inc.•Sunnyvale, CA

3d•Onsite

About The Position

We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business. PLEASE NOTE: This opportunity requires five days a week on site at our client's headquarters.

Requirements

Demonstrated success in event coordination and project coordination
Excellent understanding of signal flow in both audio and video installations
Time management and ability to work under pressure with a high sense of urgency
2+ years of relevant working experience in AV/VC event coordination
HS Diploma or GED or higher education preferred
Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device
IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
Demonstrates increasing levels of responsibility and proven success in delivering measurable results
Skilled negotiator with proven experience finding creative ways to do more with less
Experience working in a fast-paced and highly cross-functional organization
Proficiency with any helpdesk support ticket management software
Proficiency in Google Apps (Docs, Sheets, Slides, and Cal)
Strong verbal and written communication skills
Proficiency with computers and help desk tools, along with strong typing skills
Demonstrate positive and professional behavior towards clients and colleagues
Passionate about the job and tasks at hand, self-motivated and energetic

Responsibilities

Oversee planning and execution of events from large events to small user groups
Carry out pre-event checks, ensuring all show elements are working correctly
Provide technical audio-visual, video conferencing, and live-streaming support for events
Use chat, voice, and video communication systems to coordinate event logistics
Participate in regular weekly meetings to discuss upcoming events and their requirements
Follow all client-required policies, standards, or safety guidelines
Communicate any foreseeable problems to the team supervisors and leaders at the earliest opportunity
Diagnose infrastructure problems impacting one or many internal platform activities
Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion
Utilize client-provided tools and systems to complete team tasks
Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events