AV Support Technician

The Hartford•Wayne, PA

15h•$70,000 - $100,000

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Hartford Funds has an exciting opportunity for a skilled AV support technician to deliver a high-quality AV experience to our employees. The ideal candidate will have a service-oriented mindset and be well-equipped to work under pressure, ensuring top notch execution of large town hall events and executive meetings. Through careful planning and routine maintenance, the technician will deliver a consistent AV experience to all employees to ensure collaboration is seamless.

Requirements

Hands-on experience with audio systems (microphones, mixers, amplifiers), video systems (cameras, switchers, projectors), and lighting systems (fixtures, control boards).
Familiarity with Poly conferencing systems and AV signal flow.
Strong troubleshooting skills and ability to work under pressure.
Excellent communication and interpersonal skills.
3+ years of experience with streaming platforms and hybrid event technologies.
Knowledge of AV control systems and networking basics.
Experience supporting and administrating AV Conference Rooms solutions Teams Admin Center, Poly Lens
Experience with Proactive monitoring of Microsoft Teams Rooms and associated hardware in web-based admin portals (Poly Lens, Teams Admin Center)
Proactive resolution of associated alerts using established policies and best practices for room management

Nice To Haves

Experience with Blackmagic is a plus
AV Production experience is a plus
Experience with the following AV equipment is desired: Poly: Studio X-Series Video Bar, G7500, G62, TC10 Biamp: Tesira Forte products, Parle Mics Shure Microphones: ULX-D Digital System, Microflex Crestron: 1-Beyond Camera System, Touch Panel (7-series and higher), Processors, Occupancy Sensors Studio Equipment: Sony camera, Mac, ATEM switcher

Responsibilities

Event Setup & Operation Configure and operate audio, video, and conference room systems for corporate events, town halls, and executive meetings.
Ensure proper signal flow and connectivity across AV components.
Provide technical expertise for Microsoft Teams and WebEx platforms
Troubleshoot platform issues during live sessions.
Conference Room Technology Support Perform necessary health checks on integrated conference room systems
Troubleshoot issues with technology as they arise in a professional and efficient manner
Perform upgrades and installation of technology within the environment.
Collaboration & Communication White-glove service with event organizers, IT teams, and external vendors to align technical requirements.
Offer real-time support and problem resolution during events.
Equipment Management Maintain AV inventory and ensure equipment readiness.
Perform routine proactive maintenance and escalate repair needs promptly.
Support and troubleshooting for studio hardware/software and related AV needs Provide consulting, setup, and troubleshooting support for Studio audio/video equipment and configurations.
Studio & Production Support Support live video calls and recording sessions from the Studio, including Teams and other video platforms.
Capture recordings for Training Room and Home Office events using in-room equipment or portable cameras, and support self-service video room usage and basic editing/sharing tools.