Tech & AV Support Technician

Shedd Aquarium • Chicago, IL

1d • $24 - $26 • Onsite

About The Position

The Tech & AV Service Desk Technician is a role that facilitates and maintains all user accessible voice, data, and desktop equipment, as well as the overall audio-visual (AV) experience for employees and patrons at Shedd. This position is responsible for the success of meetings, programs, and events requiring the operation of AV equipment for all Shedd employees.

Requirements

• Minimum of a high school diploma and training in technology support or AV engineering, and/or equivalent experience providing technology and AV support
• 2+ years of experience in the IT or AV field preferred
• Experience with various IT and AV technologies, including interactive displays, projectors, digital signage, AV environments, microphones, and videoconferencing
• Knowledge of and experience with various operating systems, including Microsoft Windows, Mac, iOS, and Android
• Knowledge of various common customer software packages, including Microsoft 365, G-Suite, and Adobe Suite
• Strong customer service, communication, and problem-solving skills
• Must be able to maintain effective relations with users at all levels and positively interact with customers with complex or challenging needs
• Ability to learn quickly and to communicate technical issues to non-technical personnel
• Lift up to 60 pounds
• Sit
• Stand
• Stoop
• Walk
• Climb ladders
• Operate lift

Nice To Haves

• CompTia A+
• MCSE
• ACMT
• CTS
• and/or Dante preferred

Responsibilities

• Demonstrate commitment to Shedd’s vision, mission, and values
• Collaborate with Shedd teams and vendors as needed
• First point of contact for end-user technology needs, including hardware, software, and desktop access
• Develop and provide training and support documentation for all Shedd employees
• Prepare and maintain new laptops, tablets and workstations for Shedd employees
• Assist in supporting telephony infrastructure and its associated end user hardware and software
• Performs daily exhibit walkthroughs verifying and troubleshooting the technical operation of the overall Shedd AV experience for guests
• Maintain an inventory of all Shedd owned hardware, including user devices and facilitating AV equipment
• Respond to and log workflows regarding employee technology/AV requests via JIRA ticketing system
• Arrange and operate AV equipment for meetings, classes, programs, and events as needed
• Serve as live show production assistant for programs and productions as needed
• Create and update technical documentation related to technology and AV systems configurations, process, procedure, and knowledgebase articles
• Maintain an ongoing understanding of current and emerging technologies
• Must be able to work onsite during normal business hours as well as on weekends and holidays
• Must be able to work in a fast-paced, ever-changing technology environment
• Other duties as assigned

Benefits

• We offer competitive compensation packages and opportunities for professional growth within our organization.
• Medical Insurance, including FSA and HSA plan options
• Vision and Dental Insurance
• Accrued Paid Time Off
• Up to 12 Paid Holidays
• Life Insurance
• Parental Leave and Adoption Assistance
• 401(k)
• Discounted Parking and Public Transit Subsidies
• Employee Assistance Program
• Employee Wellness program, including Preventive Care Incentive
• Employee Discounts
• Employee Tickets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees