AV Technician

York Telecom Corporation•Princeton, NJ

3d•Onsite

About The Position

For over 40 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking an on-site AV Technician who will play a key role in the support of the assigned customer. This position is client facing and must be professional with a strong customer service attitude. The AV Tech will work with the Site Lead and other techs assigned to their site to provide excellent support of the clients.

Requirements

Basic understanding of IP networking.
Basic understanding of A/V signal flows.
Ability to work as part of team and as an individual.
Bachelor’s Degree preferred. Not required.
1-3 years’ experience working with audio/visual equipment.
1-3 years’ experience with troubleshooting technical issues.
1-3 years’ experience in a customer facing position.
Ability to lift and carry up to 50 lbs
Must be able to speak and understand English
Requires prolonged sitting, standing, and walking, including being on your feet for extended periods
Ability to climb ladders up to 10 feet
Valid driver’s license required
Travel required, including local travel within NJ and occasional domestic travel with possible overnight stays
Some overtime may be required, in accordance with local labor laws
Must be willing to complete background checks and drug tests as required by current or future contracts
Must be willing to apply for and obtain security clearances, suitability, or other related clearances as needed for customer sites

Responsibilities

Provide excellent customer service.
Provide client assistance to support collaboration technology or process.
Provide support on all collaboration technologies including, but not limited to: Microsoft Teams Meetup devices Owl video devices Webex Zoom
Provide end-user support on process: Scheduling meetings with technology Requesting support Basic use of technology
Troubleshoot, to level 1, all issues to capability and resolution. Simple replacement of equipment Swap of cables Basic troubleshooting
Escalate issues, as required, to necessary parties following process.
Weekly room checks
Quarterly room preventative maintenance
Maintain and report on all technology requests within Client’s Incident Management System. Ensure all assigned tickets are updated and closed once resolved.
Provide standard weekly, monthly and quarterly reports as required and on-time.
Adhere to all Yorktel policies including, but not limited to: Time keeping Overtime requests and authorizations Vacation and sick time requests
Adhere to all client policies.