AV Technician I

Lockstep Technology Group•Grapevine, TX

5d•Onsite

About The Position

At Lockstep, we believe great technology isn’t just about infrastructure—it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

Requirements

1 – 3 years of experience with computer deployment, laptop rollout of 1,000 laptops of greater.
Familiarization with interactive touch displays, digital signage, classroom sound, video conferencing, and ceiling or wall mounted projectors.
Familiarization with power tools (Hammer/ Impact drills.)
Basic understanding of construction terminology. (Drill bit sizes, flat head/Phillips head, screws, washers, etc.)
Basic understanding of IT terminology. (HDMI, USB, Ethernet, Patch cable, etc.
Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.
Ability to adapt to the needs of the organization and employees.
Coachability and willingness to learn
Ability to prioritize tasks and to delegate them when appropriate.
High school diploma or equivalent required.

Responsibilities

Efficiently work onsite to complete necessary installations or troubleshooting
Keep an accurate inventory of product necessary for installations
Load and unload deliveries of product onsite
Stay informed with latest updates and apps necessary for product functionality
Effectively communicate progress of installations to the assigned lead technician
Resolve or escalate issues as necessary and in a timely fashion
Coordinate with other technicians to ensure efficient installations
Display the highest level of customer service while installing onsite
Performs other related duties as assigned.
Other related duties as assigned