AV Technology Specialist - IRCAD North America

Advocate Health and Hospitals Corporation • Charlotte, NC

2d • Onsite

About The Position

The Video Communications Administrator provides operational and technical support for the video collaboration service line, telehealth technologies and digital media platforms. The VC Administrator will work closely with the Collaboration team members on the video service line and solution implementations.

Requirements

• Bachelor's Degree or equivalent knowledge
• Typically requires 3 years of experience in video conferencing, unified communications and collaboration
• In depth working knowledge of underlying IT technology associated with programs.
• Skill set to include: software administration, server/data base skills and knowledge of router LAN/ WAN and telephony architecture.
• Must be proficient in the use of the Microsoft Office (Excel, PowerPoint and Word) or similar products.
• Basic knowledge and practical application of video conferencing technologies and protocols. (H.320, H323, H.264, SIP and TIP, etc.)
• Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc.
• Basic knowledge of MCU and control systems from Cisco, Polycom, etc.
• ISDN Network Infrastructure and Implementation (BRI and T1)
• H.323 Endpoints, Gateways, MCU's, and Gatekeepers.
• Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills.
• Basic networking understanding and skills including firewall and QoS compliance with video standards.

Nice To Haves

• Experience in Audio Visual Solutions including: Videoconferencing, Multimedia, Distance Learning, Facility coordination or Networking systems preferred.

Responsibilities

• Overseeing all audio-visual systems and ensuring seamless functionality across livestream broadcasting, video conferencing, and in-room AV setups
• Providing hands-on and remote support for AV systems, including setup, maintenance, and real-time issue resolution.
• Supporting Mac and PC based presentations
• Collaborating with vendors like Stryker, Medtronic, Boston Scientific, J&J, Proximie, and others to coordinate AV hardware needs and system integration for surgical training environments
• Supporting collaborative initiatives to enable telepresence, video segmentation, and bi-directional broadcasting for surgical education

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level