AV Technician

JLL•Austin, TX

1d•Onsite

About The Position

JLL is seeking an Audio Visual Technician to join their team. This role is primarily responsible for providing support for AV conference spaces and systems, ensuring their availability and functionality. The technician will offer technical and general support, along with rapid-response troubleshooting expertise. The position emphasizes a hospitality mindset, aiming to deliver an exceptional experience for internal clients, customers, and C-level executives.

Requirements

2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
2+ years of experience with Microsoft Office in an office environment
Familiarity with integrated AV systems
Ability to learn new software as required for the position
Ability to work in a fast-paced environment with competing priorities
Must always maintain a professional appearance and demeanor
Experience with a hotel, corporate conference center, or large enterprise systems
Use of company phone to complete checklists and work orders
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Demonstrate the ability to perform under pressure and manage time well
Experience with EMS or any web-based conference room scheduling system preferred
CTS Certification (preferred)
Crestron, AMX, or Extron Certifications (preferred)
DSP Programming (BIAMP, QCS) (preferred)

Responsibilities

Provide white-glove technical support for internal, customer, and C-level executive meetings, delivering an exceptional experience by anticipating client needs and ensuring a welcoming environment.
Actively engage with clients under a hospitality mindset and framework, fostering positive interactions and personalized service.
Proactively identify potential AV issues and provide thoughtful, client-centered solutions to address concerns or needs promptly.
Demonstrate a strong working knowledge of video conferencing services, such as Microsoft Teams, Zoom, or WebEx, ensuring seamless meeting experiences.
Bring technical expertise and guidance for the deployment and operation of Crestron Flex and Polycom VTC codec.
Proactively monitor and manage the conference room booking system; assist customers with alternative room bookings when rooms are under repair, ensuring minimal disruption and a smooth experience.
Review standard setup specifications for meetings and conferences with attention to detail and client comfort.
Contact clients to confirm proper setup of configurable rooms per specifications (table layout, airwall operation, technology configuration including microphones and projection), ensuring their preferences and comfort are prioritized.
Ensure cleanliness, comfortable temperature, and full functionality of conference rooms to create a pleasant and professional atmosphere.
Apply electronics troubleshooting skills to quickly determine and localize problems, minimizing client inconvenience.
Maintain conference room standards for signage, equipment, and seating, reflecting a professional and hospitable environment.
Respond to client requests promptly and with a service-oriented, friendly attitude.
Ensure consumables are available for clients and raise equipment concerns to supervisors proactively.
Provide support for audio-video systems and media control systems with a focus on client satisfaction.
Troubleshoot and maintain audio/video devices and associated wiring; coordinate with the IT department for timely resolution.
Perform routine and proactive testing to ensure equipment functionality before use, utilizing weekly checklists provided through Corrigo.
Conduct alignment and calibration procedures for audio and video devices to optimize meeting quality.
Communicate maintenance or repair needs for audio-visual equipment clearly and promptly.
Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted service.
Engage in some commissioning and programming tasks as required.
Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service throughout all interactions.
Perform any other duties and tasks assigned with a positive, client-first approach.