AV Technician - Mid

Leidos•Washington, DC

1d•$59,150 - $106,925•Onsite

About The Position

The AV Technician Mid provides front-end AV/VTC support for the SEC ISS contract, ensuring reliable operation of meeting and event technologies across supported SEC spaces. The technician maintains readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues quickly and professionally. The role supports Webex and Microsoft Teams collaboration services, live event execution, and post-production editing, and delivers user training and documentation to improve adoption, reduce recurring incidents, and sustain service quality. The position is on-site at SEC HQ in Washington, DC. It may require on-call or surge support depending on operational needs, and travel as required by contract direction. Candidates must meet contract work-authorization requirements and be able to obtain and maintain SEC Public Trust clearance, or higher if required.

Requirements

Bachelor's degree in a relevant field such as Information Technology, Computer Science, or Engineering.
At least 5 years of experience providing front-end AV/VTC support in enterprise or government environments.
Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment.
Demonstrated skills and knowledge operating AV/VTC systems, including live broadcasts and post-production editing.
Knowledge of AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces.
Experience supporting Webex and Microsoft Teams meetings and collaboration.
Experience with live broadcast, streaming/webcast support, and post-production video editing.
Ability to deliver end-user training and develop manuals, texts, and workbooks.
Knowledge of preventive AV equipment management, issue triage, and service restoration.
Must meet contract work-authorization requirements.
Ability to obtain and maintain SEC Public Trust clearance, or higher if required.

Nice To Haves

Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions.
AVIXA CTS certification; CTS-I or CTS-D preferred.
Experience coordinating live captioning and sign-language interpretation support.
Familiarity with ITSM/ticketing workflows such as ServiceNow and SLA-driven support in PWS-aligned environments.
Experience with AV refresh, upgrade, and modernization efforts in secured environments.
Dante Level 1 or Level 2 certification when supporting Dante-based audio transport environments.

Responsibilities

Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.
Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.
Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.
Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain operational.
Provide user-facing support for Webex and Microsoft Teams.
Resolve user questions about AV/VTC use, meeting startup, content sharing, and audio/video performance.
Support conference and hybrid-meeting connectivity and coordinate escalations for unresolved issues.
Communicate service updates and usage guidance to end users.
Support production of live events, including town halls, commission meetings, and other high-visibility sessions.
Provide live video/audio support and assist with webcast or streaming operations.
Coordinate with internal stakeholders and third-party providers for captioning and interpretation services.
Perform post-production editing for recorded events and deliver final media outputs.
Conduct training on selecting, using, and designing audiovisual materials and presentation equipment.
Develop manuals, workbooks, user-facing reference materials, and practical job aids for room technologies and collaboration workflows.
Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery.