AV Technician

Cb•Fort Eustis, VA

5d•Hybrid

About The Position

On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines. Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment. Troubleshooting and creatively working around rooms that are "hard down". Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance. Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems. Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems. Managing site inventory and spares with the use of a database. Managing/completing Quarterly Preventive Maintenance project and weekly status reports. Creating/resolving break-fix tickets by monitoring the client ticketing system. Escalating large break-fix issues and workarounds to the VC Lead Technician. Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations. Support shall extend across both NIPR and SIPR communication mediums. Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.

Requirements

Secret Security Clearance
CTS Certification (must be able to obtain within 6 months of hire)
Security+ CE Certification (IAT Level II)
2+ years audio/visual experience
Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting
Excellent customer service and written/verbal communication skills
Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Responsibilities

On-site direct AV/VTC support
Troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, and DISA’s conference lines
Day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment
Troubleshooting and creatively working around rooms that are "hard down"
Building and maintaining drivers, updating existing firmware for preventative maintenance
Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms
Equipment support for Cisco and Polycom VTC systems
Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems
Managing site inventory and spares with the use of a database
Managing/completing Quarterly Preventive Maintenance project and weekly status reports
Creating/resolving break-fix tickets by monitoring the client ticketing system
Escalating large break-fix issues and workarounds to the VC Lead Technician
Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations
Support across both NIPR and SIPR communication mediums
Support all Skype for Business VTC conferencing